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Customer Support Coordinator

2 months ago

Oak Ridge, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Overview

Job Summary:

Akima Infrastructure Services, LLC (AIS), is actively seeking individuals who can contribute to national security within the project management and business services fields as part of our staff augmentation team supporting the Department of Energy at Oak Ridge National Laboratory. AIS has an established history of contributing to the success of our customer's mission.

Successful candidates will be employees of AIS, a premier government contractor charged with employing highly motivated and well-qualified personnel who can advance the missions of the Oak Ridge National Laboratory in Oak Ridge, TN. Though employed by AIS, the employee will take day-to-day direction from technical personnel employed directly by the research laboratory. Pay, benefits, Human Resource, and Employment Management functions are provided by AIS.

Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy. Essential Duties:

This position will provide direct support in various ORNL project coordination duties. To join our team of outstanding professionals, apply today

Responsibilities

Job Responsibilities:

Provides customer service to internal organizations under the direction and in support of the directorate representative.

Arranges schedules and coordinates flow of information within or between organizational departments.

Identifies problems and implements solutions to improve performance against established objectives.

Coordinates activities of projects to ensure that goals or objectives of projects are accomplished within prescribed time frames.

Maintains tactical responsibility for tracking project deliverables as required.

Collects data and prepares on-demand reports and charts.

Additional Qualifications/Responsibilities

Qualifications

Minimum Qualifications:

Experience evaluating and analyzing complex projects, identifying issues, and proposing solutions.

Interpreting, organizing, and analyzing data from multiple sources.

Demonstrated verbal and written communication and interpersonal skills.

Organizational, recordkeeping, and coordination skills.

Ability to work with multiple levels of management or technical personnel.

Ability to work independently on multiple time-constrained projects and to successfully complete each.

Experience with efficient multitasking, prioritization, problem-solving, resource allocation, and handling sensitive information.

Bachelor's degree in Business Administration, Communication, or a related field preferred, or 5 years of experience in project support/customer service.

Proven experience in customer service or related field, with a strong emphasis on task management.

Excellent communication and interpersonal skills, with a customer-centric approach.

Highly organized with the ability to prioritize tasks and manage time effectively.

Analytical mindset with the ability to interpret data and make data-driven decisions.

Strong attention to detail and accuracy in documentation and reporting.

Ability to work independently as well as part of a team in a fast-paced environment.

Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Advanced experience in the use of SharePoint and MS Office Suite.

Pre-employment Drug Screen: External applicants selected for this position are required to successfully complete a post-offer, pre-employment drug test.

Medical Exam(s): Job-related pre-placement medical examinations may be required for this position.