Revenue Field Office Clerk Seasonal Tax Service Positions

THE POSITION The Department of Revenue is seeking enthusiastic individuals with good customer service skills who enjoy working with the public Put your experience, knowledge, and skills to use while working in a fast-paced environment providing assistance to others. Training will be provided to the ideal candidate to be successful in this position. This job is perfect for an individual looking to break into Commonwealth employment. DESCRIPTION OF WORK As a Revenue Field Office Clerk, you will have the opportunity to utilize your communication skills as you provide assistance to the public via phone and email. Work includes advising taxpayers or their representatives on the proper manner of completing tax returns as they pertain to personal income tax and the property tax rent rebate program. Our ideal candidate will be expected to: Have the ability to answer telephones and assist callers Possess excellent customer service skills, as you will be working directly with the public Be organized and have the ability to effectively communicate, both verbally and in writing Proficiently navigate telephone and computer applications, as well as general office equipment Perform arithmetic calculations Have an excellent work ethic and the ability to develop and maintain effective working relationships Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time, seasonal employment, 7.5 hours per day Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Work schedule is subject to change based on operational need. Telework: You will not have the option to telework in this position. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Possession of the required knowledge and abilities: Ability to understand and follow instructions provided orally and in tax booklets, rebate claim instructions, and reference guides, and accurately communicate that information to the public. Ability to file and retrieve information on a personal computer. Ability to keep categorical log records on such information as the amount, type, or disposition of resources. Additional Requirements: You must be willing to work in the Reading field office, located at 625 Cherry Street, Reading, PA 19602. You must be willing to work at this location. You must be interested in a temporary position with an anticipated end date approximately 4-6 months after the start date. (May be subject to earlier end based upon operational need). You must provide your date of birth and social security number. You must be able to perform essential job functions. Preferred Qualifications (not required): Bilingual (English/Spanish speaking) Legal Requirements: This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.