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Field Application Engineer

3 months ago

Fremont, United States Delta Electronics (Americas) Full time

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, To provide innovative, clean and energy-efficient solutions for a better tomorrow, Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Job Description

We are looking for a Field Application Engineer to assist technical discussion and solution design between customers in region of the USA along with Delta's oversea teams for semiconductor equipment manufacturing industry.

Role

You will be responsible for co-operation with customers and field support in order to remove technical and non-technical obstacles in development and integration of Delta products into customer's systems. You must be able to leverage and combine technical expertise with sales techniques to improve company sales and win new customers as well as maintain good relationship with existing ones.

Responsibilities

Provide direct technical support to analyze and understand problems of Delta products in customer's applications. Collect accurate information of usage and failure mode and work with Delta teams on effective closure of the issue

Provide system architecture guidance, conduct schematic reviews, and assist with qualification and debugging at customer side. Provide accurate technical information and general commercial data to customers to address their inquiries about existing and new Delta products

Provide roadmap presentations and lead technical discussions to evaluate customer's requirements and to promote Delta products and technologies

Co-operate and support account managers and regional sales teams to create and develop relationships with new customers

Collaborate with Delta design, factory and quality teams to facilitate communication between those teams and customers to drive closure on customer deliverables

Qualifications & Requirements:

MSEE with minimum 7 years of experience in design or applications engineering in RF generators, high voltage power supplies and pulsing power supplies for semiconductor manufacturing equipment

Knowledge and expertise in switching power supplies technology, production processes & quality control, communication buses and protocols used in semiconductor manufacturing equipment

Ability to effectively analyze & debug issues in customer's applications as well as to manage and drive the problem solving process between customers and Delta teams

Able to build up relationship with customers & present Delta product and technologies

Able to properly prioritize task and respond to each of them individually

Strong communication, organizational and presentation skills: ability to understand a customer needs and probe for answers, determine a solution and advocate that solution to the customer.

Ready to travel out of state and out of country