Overnight Logistics Coordinator/Dispatcher

Job Description Job Description Salary: $43,000 +POSITION TITLE AND SUMMARY:Logistics Coordinator/DispatcherSchedule and dispatch workers and service vehicles for the conveyance of passengers while providing exceptional customer service for both internal and external customersESSENTIAL FUNCTIONS:Schedule and dispatch workers and service vehicles to appropriate locations according to customer requests, specificationsRelay work orders, messages, and information to or from drivers using telephones or two-way radiosMonitor personnel and vehicle locations and coordinates service and schedulesDetermines types or amounts of vehicles and personnel required according to work orders or specificationsResponsible for ensuring that all vehicles are returned at the end of a shiftKeeps customers informed by answering questionsUpdates job knowledge by participating in educational opportunitiesAccomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the job accomplishmentsProtects the organization's reputation by keeping pricing, promotion, purchase order, and credit limit information confidentialPerforms other duties and responsibilities as required or requestedWORKING CONDITIONS:Fast-pacedPleasant office environmentProfessional staffExposure to a variety of people and business typesSCOPE OF RESPONSIBILITY, IMPACT OF DECISIONS, AND DEGREE OF SUPERVISION:Special purpose multi-line telephone systemsTwo-way radios, tablets, and cell phonesCustomer relationship management softwareLivery CoachMapsInternet SitesGPS TrackingMicrosoft OfficeMicrosoft Outlook E-Mail ExchangeFax, copy, and scan machinePROCESSES AND METHODOLOGY USED TO PERFORM THE JOB:Must be able to work a rotating schedule and must be able to work at least one weekend a month, and a rotating holidaysExcellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesTelephone skillsStrong Computer and Data entry skillsExcellent written and verbal communication skillsAbility to multi-taskMust have excellent interpersonal skillsAttention to detail and follow-throughExcellent time management skillsExcellent customer service skillsMust have excellent coordination skillsAbility to work in a team environmentKnowledge of the transportation industryPHYSICAL REQUIREMENTS:Sitting for long periods of timeAbility to process information through a computer systemAbility to communicate professionally with associates and clientsAbility to read, count, and write accurately and complete all documentationAbility to work varied hours and days including weekends and holidaysEDUCATION AND/OR EXPERIENCEEducationHigh School Diploma2 years of collegeExperienceSome previous dispatching/customer service-related skill, knowledge or experience is preferred#J-18808-Ljbffr

by Jobble