Sales Associate
2 months ago
Sales Associate – UScellul
ar / Atlantic Wireless
Location:
Lynchburg, VA
Join Our Team: Where Your Career Soars and You Make a Difference
Why Atlantic Wireless?
Amazing Career Opportunities:
Grow with us in an environment that nurtures your talents.
Fantastic Company Culture:
We're a little quirky, incredibly welcoming, and driven by values of Fun, Integrity, and Respect.
Top-Notch Compensation:
Starting total compensation of $44,020 (base + commission) with up to $18,000 in additional benefits.
Employee Perks Galore:
From a generous benefits package including insurance options (Medical, Dental, Vision, Disability, Life) and Paid Time Off to 401k matching and exclusive employee discounts.
Atlantic Wireless, you'll become a trusted advisor to our customers. Your mission? To illuminate, inform, and inspire by connecting them with tailored technology solutions. It's not just about making sales; it's about creating meaningful connections and ensuring our customers think of us first for all their tech needs.
What We Offer:
A Competitive Earnings Package: Hourly rates between $17-$22, lucrative commissions, bonuses, and incentives.
Comprehensive Benefits: Insurance coverage, Paid Time Off, 401k with company match, and much more.
Professional Growth: Through ongoing training, development programs, and a supportive team environment.
A Unique Work Environment: Where we embrace the power of being a little weird to make a big impact.
Key Responsibilities:
Customer Relationship Management: Foster positive relationships with customers to become their go-to advisor for all things wireless. Understand their needs over the lifecycle of their relationship with us to offer tailored solutions.
Exceptional Customer Service: Deliver an outstanding customer experience with every interaction. Whether it’s a sale, a troubleshooting query, or just a general inquiry, ensure every customer feels valued and understood.
Sales and Solution Finding: Use our sales process and tools to identify customer needs accurately. Assist customers in exploring and discovering products and services that match their immediate and future needs.
Product Demonstration and Education: Be the mobile expert our customers need. Demonstrate and educate them on products, services, and promotions, ensuring they have all the information they need to make informed decisions.
Greet and Engage: Welcome customers warmly and professionally into our store. Your greeting sets the tone for their entire experience.
Transaction Handling: Process customer sales, billing transactions, warranty claims, and insurance exchanges with accuracy. Ensure customers understand their purchases, including features and billing details.
Problem Solving: Address and resolve customer queries regarding devices, services, and plan details. Be proactive in finding solutions and ensuring customer satisfaction.
Performance Goals: Consistently meet or exceed customer prospecting, sales, and performance targets as established by Atlantic Wireless and UScellular. Embrace challenges and strive for excellence.
Continuous Learning and Compliance: Complete all required training programs and stay up-to-date with compliance requirements. Engage actively in all training and meetings, embracing continuous improvement.
Team and Community Participation: Understand and adhere to all UScellular and Atlantic Wireless policies and procedures. Collaborate with your team and participate in company initiatives to promote a positive work environment.
Flexibility and Mobility: Be prepared to travel as needed to assist in other store locations, participate in meetings, or attend company events, contributing to the broader success of our team.
Who You Are:
Experienced in sales or customer service; cellular or retail industry background a plus.
A communicator who thrives in interacting with people and building relationships.
Flexible with your schedule, including evenings, weekends, and holidays.
In possession of a high school diploma or equivalent, a valid driver's license, and reliable transportation.
Commitment to Diversity:
At Atlantic Wireless, we believe our strength lies in our diversity. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, national origin, and other protected categories.
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