Servicenow Business Analyst

2 weeks ago


Los Angeles, United States Nityo Infotech Full time

Experience with APIs and data mapping rules Essential -ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management.

Assist with Implementing and facilitating change management within assigned projects Define IT Services and develop processes to manage, protect and measure the ServiceNow Service

Unit Testing business solutions based on business requirements.

Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups.

Should be able to participate in technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions.

Support the release manager for the execution of the master implementation plan per standard implementation methodologies.

Provides cost effective and timely on-boarding for Clients/users to our ITSM systems.

Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments.

Provides input on processes, procedures, or new approaches.

Works across various developers to ensure the best solution is implemented and that timely implementation is achieved.

Works across various testers to ensure all test cases are covered and quality delivery is achieved Assist with Process definition and documentation Company information Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation. Headquartered in US with deep imprints in LATAM, APAC, EUROPE/CIS & MIDDLE EAST & AFRICA.Nityo is powered by 31,000+ employees across 41 countries serving enterprises across industries like Banking, Insurance, Finance, FMCG, Hi-Tech start-ups, Government enterprises, Pharmaceuticals, Oil & Gas, Agriculture and more.Through Nityo's services division, we have empowered numerous brands in optimising cost through Managed Services as well as outsourcing model.Our spectrum of services are broad, deep and structured around Nityo’s unique “RIG” framework; Run, Innovate and Grow.Nityo's portfolio as well as partner companies offer a unique mix of solution's ranging from Digital Lending platforms, Anti-money laundering solutions, AI/ML Based Chat Bots, Secret Management Platform, Enterprise Content Management Solutions, Tech Skill Assessment platform, Location Intelligence Solution, Call Center Automation Platform, Performance Management Platform , Cloud Migration and more.Nityo is trusted by over 3000+ Enterprises across various industries including Standard Chartered Bank, DBS, Prudential, UOB, Singapore Airlines, Telekom Malaysia, BNY Mellon, Watson's, Honeywell, Lazada, Gojek, Sony, HP, Singapore Tourism Board,Lexis Nexis and Sinarmas. Computer Software, Information Technology and Services, Computer & Network Security, Staffing and Recruiting, Outsourcing/Offshoring Privately Held Plainsboro, United States, NJ Company Specialties: Managed Services/Tech Outsourcing, Professional Services, Staff Augmentation , AI/ML based Chat Bots, Digital Lending Solutions, AI/ML based Anti Money Laundering Solutions, SAP/Oracle/Salesforce Implementations, Cloud Security & Services, Location Intelligence, and Performance Management Platform

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