Software Experience Transformation Leader

3 weeks ago

Andover, United States Schneider Electric Full time
Software Experience Transformation Leader

Context

Schneider Electric is a leader in digital transformation in the field of Energy Management and Automation. In this context, Schneider Electric has launched a transformational project to propose a state-of-the-art digital experience to its customers and partners, allowing them to access services and content through a unique portal and differentiated for their specific profiles. As part of this transformation, Software is a strategic piece as it combines both the need of a unified Digital Experience as well as the move from Perpetual licenses business model to subscription and recurring revenue.

As part of the Digital Customer Experience team within Digital Energy (DE) division, you will have the opportunity to lead one of our major digital transformation to improve the Software End-to-End (E2E) Digital Experience including the move to recurring revenue for more than 5,000 customers and partners in more than 70 countries.

From Voice of Customer analysis to standard journey definition & deployment, your objective, in this position, is to provide customers with best-in-class E2E Software Digital Experience throughout the main digital touchpoints and provide DE offers with relevant monetization model capabilities covering the spectrum from perpetual licenses to subscriptions.

Main Objectives :
  • Grow the Customer Digital Engagement
  • Grow Recurring Revenue for Software
  • Improve the Digital NSS by Touch Points for Software
Position - Main missions
  • Understand market trends and best practices related to Software Digital Experience and business models
  • Develop a framework of standards, rules and business metrics for an efficient and effective E2E Software Digital Experience covering Data, Assets, Monetization models, Offer Structuration and platforms features
  • Define & deploy a consistent software experience (inc. subscription management) for customers and partners throughout the digital touchpoints and platforms (se.com, mySchneider, Selectors/Configurators, Ordering, Subscription Management, etc.)
  • Train & upskill the business stakeholders on the standards, rules, platforms and business metrics. This is covering Offer Managers & Channel Leaders at division & country level as well as Launch Leaders & Web Leaders at division & country level
  • Ensure regular improvement of the Experience and platforms based on customer feedbacks
  • Stakeholder Management & Communication:
    • Division Offer Managers, Channel Leaders to define business priorities and build requirements
    • Division Data Governance team (CS&Q) to ensure expected level of Data quality to support use cases.
    • DCR teams to ensure inclusion of DE requirements in their platforms priorities and roadmaps
    • Division DCX Deployment Leader to industrialize country and partner adoption
    • Division and Country stakeholders for growing awareness
  • Performance Management:
    • Communicate metrics and KPI showing efficiency
Profile
  • You have a business mindset: results-driven with experience in Offer Management/Channel Management in a highly digital environment. You should be excited by the opportunity to make a significant impact in business creation. Experience in Software offer management is a Must.
  • You possess Offer Management and Digital credibility and a high level of executive presence, with the ability to quickly gain the trust of business leaders and key stakeholders.
  • You are politically savvy and able to navigate a large corporate organization.
  • You demonstrate an entrepreneurial spirit and are also a strong team player.
  • You are self-driven, decisive, with an unrelenting desire to challenge the status quo, transform the business and focused on delivering tangible results.
Travel
  • Position will require limited travels (

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