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Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Applications are invited from suitably qualified and experienced candidates to join our busy administration team. We currently have a vacancy for a full time Band 3 Administration Officer with the Children and Young Peoples Services based at Benton House, 136 Sandyford Road, Newcastle upon Tyne, NE2 1QE This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Team Manager. Main duties of the job

Candidates must be able to demonstrate proven experience (in last 12 months) of the following skills that are required for this post: Experience in a customer / patient focused environment Administration/Secretarial experience Excellent communication and interpersonal Skills Experience of typing and formatting letters and reports Minute taking experience Diary Management A good understanding of inputting data to a database system A good working knowledge of Microsoft word/excel/office packages Good verbal and written communication skills Ability to be self-directed, motivated and be able to contribute positively within a team Well organised and structured The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. Job responsibilities

Please find attached job description for full details. Advertising date : 16th July 2024 Closing date : 30th July 2024 We welcome your application. Previous applicants need not apply. Person Specification

Education and Qualification

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) Audio Typing qualification or demonstrable equivalent experience General level of education to O-Level/ GCSE or equivalent NVQ Level 3 Level 3 in Customer Care (or equivalent) Knowledge and Experience

Knowledge of NHS Policies and Procedures Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems e.g. RiO Good working knowledge of office procedures Previous secretarial/clerical experience Ability to uphold confidentiality at all times Able to prioritise and plan own workload Experience in processing CPA, Mental Health Act and Safeguarding documentation Experience using stock ordering systems and petty cash systems Experience of working with medical records filing systems Skills and Competencies

Excellent communication and interpersonal skills, both verbal and written Good organisational and planning skills Shorthand skills Role/Team specific requirements

Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence Personal Characteristics

Discrete in handling confidential and sensitive information Additional Requirements

Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

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