Retail Operations Trainer

Address

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS: Maintain training materials for Tellers and Personal Bankers for all banks. Coordinate and conduct all Teller and Personal Banker training throughout the Bank. Must work very closely with Retail Managers and the FFIN Training Committee to coordinate training activities with new employees in the retail division.

MINIMUM QUALIFICATIONS: Must have at least four years retail management experience that includes the retail operations aspect and supervision of tellers and personal bankers. Two years experience delivering/training Tellers and Personal Bankers preferred. Regular travel is required. Incumbent's home base will be in Abilene, TX. Proficiency in presentation skills and knowledge of setting up AV equipment, conducting distance learning training such as webinars and advanced knowledge of PowerPoint is required. Must be able to handle stress and establish priorities. Must be courteous, able to handle frequent deadlines and interact with people. Professional demeanor, self discipline, initiative, judgment, confidentiality, organizational harmony and sales skills are essential.

ESSENTIAL FUNCTIONS: Participates in the facilitation and presentation of the bank's retail training program and conducts and evaluates various training programs as assigned, with primary emphasis on operational training for retail branch employees, e.g. new Tellers and Personal Bankers. Conducts research, selects appropriate instructional methods, develops presentations and handouts, schedules and conducts sessions and tests both new employees as well as incumbents on a variety of topics including but not limited to: job-specific teller, personal banker and other retail functions, technology, compliance (privacy, harassment, security, financial, etc.), new products, procedures, and services, Jack Henry system, sales and service. Creates or selects and maintains training materials including but not limited to presentations, worksheets, manuals, models, computer tutorials, resource library, and games to reinforce learning. Maintains training acknowledgements, checklists and reports. Provides reports to management upon request. Collaborates with managers to aid in the development and design of on-the-job new hire training curriculum for their specific function. Works closely with management to assist them with training needs. Frequent deadlines exists and work may be subject to changing priorities. Participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)