Client Services Specialist

4 weeks ago

Cincinnati, United States Everything But The House Full time

OUR STORY AND HOW YOU CAN HELP CONTRIBUTE

Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers and collectors connect with a world of shoppers seeking rare and wonderful things. Each day the global auction platform unleashes an ever-changing assortment of art, jewelry, fashion, collectibles, antiques and more, most with a starting bid of $1.

EBTH aspires to be the first stop for secondhand online. We stand behind our work and offer every customer the "EBTH Promise". If we don't uphold our end of the bargain, we'll do our best to make it right. We promise that everything on our platform is authenticated or validated, presented clearly and accurately, and is handled with the utmost care.

We're seeking a Client Services Specialist who'll be our front line for both internal and external customers' inquiries. This person will provide world class customer service to each and every buyer and seller through interdepartmental problem solving, research and delivering on SLAs. EBTH is a vibrant, game-changing company looking for an all-out team player that can thrive in a startup culture, provide exemplary service, and help us grow this exciting business.

As a dynamic company, we move fast and seek to continuously improve - and while this will be a very demanding position, you'll be surrounded by a passionate team of individuals who are dedicated to the common goal of drastically changing the way personal property is sold, bought, and moved across the country - and we have a lot of fun while we're doing it. We're proud of our journey and we're eager to share our story with shoppers, clients, and consignors across the world

Discover everything uncommon at EBTH.COM.

TASKS YOU'LL BE JUGGLING

  • Work as a liaison between our clients and EBTH back offices to assist in finding updates on shipping, item questions, pick up questions, or other inquiries as needed.
  • Handle inbound support inquiries (phone, email) in a professional and timely manner.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
CREDENTIALS WE ARE SEEKING
  • Previous customer service experience.
  • A team player mentality with an ability to work independently.
  • Comfortable toggling between multiple systems such as Apple products, Google Suite, Microsoft Office. Salesforce is a plus
  • Eagerness to learn and pass on that knowledge to customers and peers.
  • An appreciation for rock-solid client services and a desire to foster it.
  • Sense of humor. No, really

We are not providing relocation for this position and are only accepting applications for candidates who are located in Ohio and/or the Cincinnati, OH metropolitan area.

We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.

Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time.

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