Datacenter Technician

3 weeks ago

Ashburn, United States Cypress HCM Full time

Senior Data Center Technician

Overview

  • As a Senior Data Center Technician, you will act as a point of escalation for L1 associate data center engineers and L2 data center engineers. This position will work directly with our contracted L2 engineers who are responsible for all hardware break fix activities, to ensure SLAs and KPIs are met. You will be working directly with the local site supervisor, who will give you direction and assign your workload. The quality of the work performed will have a direct impact on the stability and performance of the company's enterprise computer systems. Being a global company, down-time is measured in minutes, so responsiveness and effectiveness during system outages are critical.

Primary Responsibilities will include:

  • Perform advanced diagnostic and troubleshooting of servers and network devices that are escalated from L1 and L2 technicians. Escalating complex issues to the hardware manufacturers and our engineers as necessary..
  • Troubleshoot advanced Linux OS level issues on all servers.
  • Assist our engineers in troubleshooting all autobuild(Linux Kickstart) nodes that do not build properly (stragglers).
  • Troubleshooting and resolution of all network connectivity issues at the physical layer.
  • Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth.
  • Consistent engagement with the Jira ticket queue to ensure tickets are processed correctly by associate data center technicians and data center technicians.
  • Secondary Responsibilities will include, but not limited to:
  • Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.
  • Ensure our data center house rules are being followed and immediately report any concerns to leadership.
  • Ensure our data center cleanliness, any issues with cleanliness must be reported to leadership.

Basic Qualifications

  • 6+ years in a Data Center Engineering Role
  • 6+ years Linux troubleshooting experience.
  • 6+ years server hardware troubleshooting experience. Preferred Qualifications

Suggested Skills:

  • Communication

Pay Rate:

  • $40-55/hr (W2-Non Exempt)

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