Community Outreach Specialist
3 weeks ago
OverviewHarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.Our Shared Vision – Every patient deserves access to quality healthcare.Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.Why You Should Want to Work with UsHealth, Dental, Vision, Disability & Life Insurance, and much more401K Retirement Plan (with company match)Tuition, Professional License and Certification ReimbursementPaid Time Off, Holidays and Volunteer TimePaid Orientation and TrainingGreat Place to Work CertifiedEstablished in 11 statesLargest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today ResponsibilitiesThe Community Outreach Specialist is responsible for reaching out to eligible patients with the goal of enrolling them into HarmonyCares services. This will include an in-depth explanation of services, addressing a variety of inquiries, gathering feedback, and scheduling new patient appointments. The Community Outreach Specialist will act as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The COS team will be responsible for engaging and building relationships with community PCP’s and Specialists who we share patients with. The COS is responsible for increasing patient and family engagement through direct outreach via the phone, and in the community.Essential Duties and ResponsibilitiesIdentify innovative strategies to enroll patients into HarmonyCaresDevelop relationships with Internal Medicine and Family Practices, Community Specialists, local hospitals, home health agencies, skilled nursing facilities, and clinics to drive engagement of eligible patientsEstablish a cadence of meeting with community partners to discuss HarmonyCares services, already engaged patients/families and eligible patientsAddress questions quickly while providing responses and meeting the needs of the patient and HarmonyCares internal team membersDevelop working relationships with practice Managers, PCPs, and key provider stakeholders to build formal business relationshipsConduct telephonic outreach to eligible patients or families to enroll them in the HarmonyCares programCoordinating and/or facilitating enrollment and onboarding of new patients by assisting with patient consents, appointment set-up, and visit reminder notesLeverage reporting and dashboards to prioritize telephonic and field-based outreach to membersMeet or exceed established monthly engagement targetsOther duties as assigned QualificationsRequired Knowledge, Skills and ExperienceHigh school diploma2+ years of related experience in sales, direct marketing, or customer service in a medical/healthcare industryProficient in Microsoft Excel, Word, and PowerPointAccess to reliable transportationNon remote employees must maintain a valid driver's license and good driving recordAbility to walk patients and families through enrollmentAbility to communicate in an empathetic, compassionate, and professional demeanor at all timesAbility to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely mannerAbility to analyze problems and resolve issues in a rapid, direct and complete manner Preferred Knowledge, Skills and ExperienceAssociates degreeProvider engagement experiencePrior Healthcare sales experienceExperience with CRM platformWorking knowledge of healthcare industryProficient in PowerPoint and ExcelDynamic personality and a knack for developing good interpersonal relationshipsComfort with scientific terminologyAbility to seamlessly move through various medical environments, such as hospitals, doctors' offices and pharmaciesFamiliarity with several types of providers (i.e., Physicians, Physician Assistants, Nurse Practitioners) Pay TransparencyIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
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