Lead, Customer Service

2 weeks ago

Holland, United States Family Fare Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now

Location:
993 Butternut Drive - Holland, Michigan 49424
Job Description:

Position Summary:

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Here's what you'll do:

  • Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
  • Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
  • KnowledgeableKnowledge of product locations in the store.
  • Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products per established guidelines.
  • Maintain a clean, attractive and well stocked department.
  • Follow all PPE and Safety Guidelines
  • Follow all Food Safety and Cleaning Expectations
  • Follow Guest Experience Guidelines
  • May be assigned tasks in other departments based on customer experience need
  • May be assigned tasks in other departments based on customer experience need
  • Additional responsibilities may be assigned as needed
Here's what you'll need:
  • High school graduate or equivalent (GED)
  • Proficient Computer (email, spreadsheets, etc)
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills
  • Interpret/Analyze Financials
  • Develop/ Manage Budgets
  • Delegate/Direct/Implement
  • Suggestive Selling/Knowledge of Products
  • Detail Oriented

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package .

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

Already Applied?

  • Lead, Customer Service

    1 month ago

    Holland, United States D&W Fresh Market Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Lead Service Associate

    1 month ago

    Holland, United States Rite Aid HDQTRS Corp Full time

    Lead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today! As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer...

  • Customer Service Representative

    1 month ago

    Holland, United States Carelinc Full time

    **Description** **Who We Are**: CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down! Through years of growth and development, CareLinc has added vital services and dedicated support teams to help our customers to the best of our...

  • Customer Service Representative

    4 days ago

    Holland, United States Carelinc Full time

    **Description** **Who We Are**: CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down! Through years of growth and development, CareLinc has added vital services and dedicated support teams to help our customers to the best of our...

  • Customer Service Rep

    5 days ago

    Holland, United States Airtron Heating & Air Conditioning - Austin Full time

    **Airtron Heating & Air Conditioning** in **Austin, TX** is looking to hire a **full-time Customer Service Rep** to provide office support. Do you enjoy helping others? Are you looking to join a **thriving company** that offers **opportunities for growth and development?** If so, please read on! **ABOUT AIRTRON HEATING & AIR CONDITIONING** Airtron Heating...

  • Customer Service Administrator

    3 weeks ago

    Holland, United States Levata Full time

    Description At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options...

  • Customer Service Administrator

    4 weeks ago

    Holland, United States Levata Full time

    At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and...

  • Customer Service Representative

    1 week ago

    Holland, United States ProMach Full time

    Build Your Career as a Customer Service Representative in a Growing Company At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist. ...

  • Customer Service

    1 week ago

    Holland, Michigan, United States Thermotron Full time

    / / / Customer Service / Global Parts Department Duties require some judgment and initiative to make decisions within the limits of pre-established policies and procedures using tact and judgment on the telephone. Work to assist with training new employees. This position will work under the direction of the supervisor in the Parts and Logistics department....

  • Customer Service and Front Desk

    4 weeks ago

    Holland, United States MED-1 Occupational Health Services Full time

    MED-1 Occupational Health Services prides itself as being a leading provider of occupational medicine in West Michigan, ultimately helping workers get back to work faster. Join a fun team of professionals working as a Customer Service professional at our Leonard location in Grand Rapids, MI. Responsibilities include greeting patients, scheduling...

  • Customer Service Representative

    2 weeks ago

    Holland, United States Tommy Car Wash Systems Full time

    Customer Support Representative Tommy's is looking for a Customer Support Representative to join our Equipment Support team. This individual will support our franchise partners with on-call mechanical and electrical troubleshooting of car wash equipment. The team is quickly growing as we add more washes across the nation to support. This role is crucial to...

  • Retail Customer Service Rep

    3 weeks ago

    Holland, United States Chowhound Full time

    Chow Hound Pet Supplies in Grand Rapids, MI is calling all pet fanatics to apply to join our amazing team as a full-time or part-time Retail Customer Service Rep! WHY YOU SHOULD JOIN OUR TEAM We are a pet care company that values and respects our employees. We pay our full- or part-time Retail Customer Service Reps a competitive wage. Our team also enjoys...

  • Customer Service Representative

    1 week ago

    Holland, United States Tommy Car Wash Systems Full time

    **Customer Support Representative**: Tommy's is looking for a Customer Support Representative to join our Equipment Support team. This individual will support our franchise partners with on-call mechanical and electrical troubleshooting of car wash equipment. The team is quickly growing as we add more washes across the nation to support. This role is crucial...

  • Retail Customer Service Cashier

    2 weeks ago

    Holland, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 9790 Adams St Holland, MI, 49424 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love's! At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They provide fast,...

  • Customer Service

    1 month ago

    Holland, United States Airtron Heating & Air Conditioning - Austin Full time

    **WHY YOU SHOULD JOIN OUR TEAM** **ABOUT AIRTRON HEATING & AIR CONDITIONING** Airtron Heating and Air Conditioning is one of the leading providers of heating, ventilation, and air conditioning systems. We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans. We ensure our...

  • Customer Service

    4 days ago

    Holland, United States Airtron Heating & Air Conditioning - Austin Full time

    **WHY YOU SHOULD JOIN OUR TEAM** **ABOUT AIRTRON HEATING & AIR CONDITIONING** Airtron Heating and Air Conditioning is one of the leading providers of heating, ventilation, and air conditioning systems. We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans. We ensure our...

  • Customer Service Representative

    1 week ago

    Holland, United States Indiana Packers Corporation Full time

    **Quincy Street Inc** **Customer Service Representative**: **Job Description**: The Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio...

  • Customer Service Representative

    1 month ago

    Holland, United States The Stow Company Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01245 Showing 1 location **Job Details** **Description** **About The Stow Company** Headquartered in Holland, Michigan and established over 35 years ago, The Stow Company manufactures a complete range of closet and home organization solutions. The...

  • Customer Service Representative

    4 weeks ago

    Holland, United States The Stow Company Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01245 Showing 1 location **Job Details** **Description** **About The Stow Company** Headquartered in Holland, Michigan and established over 35 years ago, The Stow Company manufactures a complete range of closet and home organization solutions. The...

  • Customer Service Representative

    4 weeks ago

    Holland, United States Indiana Packers Full time

    Quincy Street IncCustomer Service Representative: Job Description The Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers....