Hotel Front Desk Supervisor

Job Description

Job Description

We are seeking a Hotel Front Desk Supervisor to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments Lead a team of Front Desk agents Supervisory duties include: scheduling, placing orders, training agents, enrolling new rewards members, checking credit limits and other duties as assigned. Qualifications: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills Opera PMS experience a plus

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