Patient Services Coord II

3 weeks ago

Hackensack, United States US Oncology Network-wide Career Opportunities Full time

Overview

Regional Cancer Care Associates (RCCA) is looking for an exceptional

Patient Services Coordinator

to join the team. This position p rofessionally

greets

and

welcomes

patients

and

their

friends/family.

Answers,

screens,

and

directs

all

incoming

calls

to

appropriate

personnel

relaying

messages

between

patients

and

clinical

staff. This individual must also possess strong multi-tasking abilities and bring positivity and passion to their work. If you want to join a team that is on the cutting edge of cancer care, while always putting the patient first, we want to hear from you While some experience is preferred, we are very open to new grads looking to explore oncology care. Employment Type: Full Time Benefits: M/D/V, Life Ins., 401(k)

Location: Hackensack, NJ

Responsibilities

Greets

patients

and

visitors

to

the

clinic

in

a

prompt,

courteous

and

professional

Checks

in

patients

and

informs

clinical

staff

of

patient

arrival. Provides

and

explains

paperwork

for

the

patient

to

complete

prior

to

Collects,

proofs

for

completeness,

and scans/files

patient

forms.

Updates

demographics

and

insurance

information

in

the

system.

Collects

co-pays

and

balances;

provides

receipt. Answers phone calls in a prompt, courteous, professional manner. Answers,

screens,

and

responds

to

routine

questions via phone, electronic communications, or face to face contact,

routes

to

appropriate

personnel,

or

take

thorough

Pages

clinic

personnel

as

appropriate.

Communicates

messages

in

an

accurate

and

timely

manner

according

to

procedures. Contacts clinic personnel as appropriate Records

patient

cancellations

and

missed

appointments;

reschedules

Notifies

appropriate

staff

of

the

cancellation

and

makes

note

in

patient

chart. Schedule outside consults/procedures ordered by physician Provides

general

administrative

support

by scanning/filing

charts

and

forms or ensuring they are sent to the appropriate department/personnel for filing and scanning.

Maintains

lobby

area

in

a

neat

and

orderly

Maintains

a

legible

supply

of

forms

and

appropriate

office

supplies

required

for

daily

activities. Adheres

to

confidentiality,

state,

federal,

and

HIPPA (Health Insurance Portability and Accountability Act)

laws

and

guidelines

with

regards

to

patient's Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance. Maintains the chart message and anything that is in queue. Scans and copies updated insurance cards. Other

duties

as

requested

or

May

type

memos

and

form.

Qualifications

High

school

diploma

or

equivalent

At

least

eighteen

(18)

months

front

medical

office

receptionist

experience

with

insurance

forms

and

scheduling

software

required. Billingual is required. Knowledge

of

this

practice's

personnel,

daily

routines,

and

scheduling

a

Proficiency

with

computer

systems

and

Microsoft Office

(Outlook,

Word,

and

Excel)

required. Must

successfully

complete

required

e-learning

courses

within

90

days

of

occupying Demonstrates

adaptability:

Handles

day

to

day

work

challenges

confidently;

is

willing

and

able

to

adjust

to

multiple

demands,

shifting

priorities;

demonstrates Shows

work

commitment:

Sets

high

standards

of

performance

and

works

efficiently

to

achieve Commits

to

quality:

Emphasizes

the

need

to

deliver

quality

products

and/or

services PHYSICAL DEMANDS: The

physical

demands

described

here

are

representative

of

those

that

must

be

met

by

an

employee

to

successfully

perform

the

essential

functions

of

this

job.

Reasonable

accommodations

may

be

made

to

enable

individuals

with

disabilities

to

perform

the

essential

functions.

While

performing

the

duties

of

this

job,

the

employee

is

required

to

be

present

at

the

employee

site

during

regularly

scheduled

business

hours

and

regularly

required

to

sit

or

stand

and

talk

or

hear.

Requires

full

range

of

body

motion,

manual

and

finger

dexterity,

and

eye-hand

coordination.

Requires

standing and

walking

for

extensive

periods

of

time.

Occasionally

lifts

and

carries

items

weighing

up

to

40

lbs.

Requires

corrected

vision

and

hearing

to

normal

range. WORK ENVIRONMENT: The

work

environment

may

include

exposure

to

communicable

diseases,

toxic

substances,

ionizing

radiation,

medical

preparations

and

other

conditions

common

to

an

oncology/hematology

clinic

environment.

Work

will

involve

in-person

interaction

with

co-workers

and

management

and/or

clients.

Work

may

require

minimal

travel

by

automobile

to

office

sites.

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