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Patient Registration Specialist

2 months ago

Atmore, United States Poarch Band of Creek Indians Full time

Job Announcement: HR2024:114
Position Title: Patient Registration Specialist - Eye Clinic
Advertising: Publicly
Department: Health
Division: Health & Human Services
Immediate Supervisor: Optometrist
Department Director: Director-Health
Employment Status: Non-Exempt
Position Type: Regular Part-Time
Mandatory Reporter: Yes
Background Check Required: Yes (child-sensitive)**
Opening Date: Friday, September 13, 2024
Closing Date: Friday, September 27, 2024 by 5:00 p.m.

Preference shall be given in accordance with the Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

Overall Objectives of Position
The Patient Registration Specialist is responsible for maintaining and operating a centralized area, promptly operating the telephone system, scheduling and greeting and directing all patients as well as obtaining all pertinent information to update the patient's electronic health record. This job description is not an all-inclusive list of the duties and responsibilities of this position. The Patient Registration Specialist is expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable program.
The Patient Registration Specialist is expected to live the Purpose and Values of the Poarch Band of Creek Indians and will go beyond the call of duty.

Primary Responsibilities of the Patient Registration Specialist

  • Schedules and confirms patient appointments.
  • Maintains patient eye health records and ensures recall cards are sent properly.
  • Answers, screens and forwards incoming telephone calls, providing information, disseminating messages, and scheduling appointments.
  • Ensures voicemail is checked twice daily and all calls returned in a timely manner.
  • Greets and assists/directs all patients in a professional, friendly manner.
  • Assists staff with duties including copying, filing, shredding, and facsimiles.
  • Compiles patient's charts with necessary documents, verifies insurance coverage, and enters patient demographics in electronic HER.
  • Obtains necessary records releases and warranty sheets as needed.
  • Collects and posts payments due from patients at time of appointment.
  • Mails monthly recall cards and assist with mailing statements to patients.
  • Tracks patient's seen via excel spreadsheet for the necessary administrative reports.
  • Contacts patient's when medical visits are missed and places detailed notes in their chart. Patient is to be contacted the day the appointment is missed. If unable to reach them a follow up task for the technician is to be assigned.
  • Possess the ability to work in all aspects of the office as needed when staffing is short or there is a patient overflow.
  • Ensures patient privacy and health care laws are upheld.
  • Performs other duties as assigned by the appropriate person.
Day-to-day Responsibilities
  • Maintains reception desk and waiting area consistent with clinical environment.
  • Obtains pertinent information to update the patient's chart.
  • Verifies insurance coverage and notifies patient of any anticipated out of pocket cost.
Education/License/Certification and Experience Requirements
  • High School Diploma or equivalent required.
  • Six (6) months of related employment experience in an extremely confidential business/office setting required.
  • One (1) year employment experience in medical reception duties preferred.
  • Must maintain current professional licensure in Basic Life Support (BLS) or obtain licensure within ninety (90) days of official date of hire in this position.
  • Must possess certification of "Mandatory Reporter Training" or obtain certification during the first week of employment.
Skills Required
  • Must have a working knowledge of computers with the ability to work in a Windows environment with various software programs such as Word, Excel, etc.
  • Skilled in the operation of standard office machinery including, a calculator, copier, facsimile, and other similar equipment.
  • Must possess a high level of maturity and the ability to maintain confidentiality.
  • Must be able to effectively work and communicate with other staff members and with the general public.
  • Able to perform all duties and responsibilities of this position in a professional manner.
  • Must be people oriented and relate well to people from diverse backgrounds.
Additional Requirements
  • Ability to work odd and irregular hours, as needed.
  • Must successfully pass the required criminal and character background check.
  • Ability to travel and participate in required training, leadership development, and other events.
  • Must possess a valid state driver's license and an insurable driving record according to Tribal insurance guidelines.
  • Ability to adequately and successfully perform all duties and responsibilities of this position.


Every applicant must complete an application provided by Human Resources. A resume will not be accepted in the place of an application.

**Please note ALL individuals selected for employment are required to complete a background investigation. Individuals being placed in positions designed as child-sensitive or data-sensitive must successfully complete a background check prior to employment.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.