Quality Manager

3 weeks ago

Middletown, United States Schneider Electric Full time
We are looking for an innovative, dynamic and creative Quality Manager to join our team The Quality Manager is responsible for providing leadership and collaboration for quality and customer satisfaction, as well as building the quality policy and culture of our sites. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction

What do you get to do in this position?
•Lead Quality and the Customer Experience in the Distribution Center
•Manage and mentor a team of quality techs, quality engineers and claims processors for competency development and high performance
•Be the Voice of the Customer

o Collaborate regularly with customers to better understand their expectations and concerns

o Communicate the voice of customer and drive the customer centricity within the entity

o Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)

o Contribute to improving customer satisfaction and achieving quality goals by connecting expectations, implementing and managing action plans

Quality Excellence

o Run Customer Service and Quality related processes (Issue to Prevention)

o Support Quality Excellence in Supply Chain (from Suppliers to Customers: receiving, picking, packing, shipping, transportation, returns, etc.)

o Connect the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement

o Commit to the Tailored Supply Chain implementation

o Suggest technology or new processes to minimize human error thru automation
•Quality System

o Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity

o Advocate, support and implement the Global directives and policies

o Manage the Quality Management System (IMS) of the entity

o Network continuously with CS&Q teams to ensure their entity's needs are understood and considered

o Identify & capitalize on best practices in quality

o Ensure the right level of competency for the CS&Q teams

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if have:
•Bachelor of Science in Engineering (Mechanical, Electrical, Electronic or Industrial Engineer)
•3+ years of experience in a Quality role
•Experience in logistics operations
•Experience in driving improvement through problem solving methodologies such as 8D
•Process robustness experience (PFMEA)
•Customer Oriented mindset
•Project Management skills
•Strong communication and influencing skills
•Experience with managing people
•Strong Analytical skills
•Change management skills
•Lean Six Sigma certification
•Experience with ISO methodologies and practices
•Experience on Quality fundamentals and Quality basics from automotive
•Basic knowledge of APQP (Advance Product Quality Planning)
•Basic knowledge with IATF 16949
•Experience with Preventive actions (Poka Yoke and Jidoka)

What's in it for me?
  • Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more

Who will you report to?

Distribution Center Director

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

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