Service Manager

3 weeks ago

Fresno, United States Papé Group Full time

** Service Manager**

**Job Category****:** Manager/Supervisor **Requisition Number****:** SERVI09331 Showing 1 location **Job Details**

**Description**

****PAPE KENWORTH FRESNO, CA****

**SERVICE MANAGER :** Responsibilities include supervision and management of all shop processes, financials, technician development and customer satisfaction. Position will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency and maximizes customer communication. Position will also review warranty workorders and will work with administrators to maximize recovery. Will work to minimize work-in-process (WIP) carryover, and maintain low last date of labor-to-close timeframes. Additionally, position will manage negative warranty labor and customer labor variances to a minimum through proper job set-up, estimate creation, customer communication throughout service event, and properly closing work orders.

Prior experience as a mechanic with knowledge in internal combustion engines including gas, diesel and all phases of truck repair preferred. Must have prior operational experience with an understanding of budgeting, staffing and personnel procedures. Basic computer skills, including Microsoft programs a must. Applicant must be self-motivated, possess leadership skills and have the ability to maintain good customer and employee relations.

****Why work for Pape:****

* **Competitive pay based on your skills, training, and experience level**

* **Outstanding benefits including ** 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs

* **Advancement** Pape is a dynamic, growth oriented organization with a focus on promoting from within.

* **Stability and reputation** Pape is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pape is known for their stability, their honesty and their integrity.

* **Equipment** We have the largest equipment inventory in the West and an unparalleled parts inventory

* **Employee impact** Enjoy an open-door policy where your voice will be heard and your opinions will matter.

* **Training** You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

**Qualifications**

**Skills**

**Behaviors**

**Required**

**Team Player****:** Works well as a member of a group

**Leader****:** Inspires teammates to follow them

**:**

**Motivations**

**Required**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**Self-Starter****:** Inspired to perform without outside help

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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