Wine Steward

2 weeks ago

Troy, United States The Red Wagon Shoppe Full time
Description
A Wine Steward is capable of discussing, buying and serving all kinds of wine. A Wine Steward is comfortable to talk with customers and capable of giving recommendations to fit the customers' tastes.

Duties & Responsibilities
  • Greet guests and pour wines according to established wine tasting procedures
  • Describe wines, winemaking techniques and winery history
  • Suggests and sells wine, wine tasting experiences, wine clubs and non-wine products
  • Conduct guided tours, as needed, answer questions and provide general tourist information
  • Handle routine POS transactions, including operating cash register, processing returns, discounts, employee purchases, etc.
  • Stay current on winery/wine knowledge and be able to multitask
Skills
  • Communication
  • Thorough and Organized
  • Professional
  • Computer literacy and knowledge of Word Perfect and Excel is preferred
  • Experience with Micros point of sales equipment is preferred
Requirements
  • Proficient in English
  • Minimum of two years' experience as a Wine Steward or Bartender
  • Supervisory knowledge in running a shift or managing and servicing a large service bar
  • Proven track record in meeting and exceeding revenue targets, service standards and guest satisfaction results
  • Above industry average knowledge of beverage and wine products is required


Company Information
Since opening its doors in 1965, the Red Wagon Shoppe has been Michigan's leading retailer of premium wine and spirits, domestic and craft beers, and world-class cigars. We always want to provide the best experience to our customers.