Guest Service Representative

4 weeks ago

Phoenix, United States Marriott International Inc Full time
Job Description

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Service Representative

    22 hours ago

    Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Welcome to Aimbridge Hospitality, a global leader in third-party hotel management. We are seeking a highly skilled Guest Service Representative to join our team at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.As a Front Desk Associate 18hr, you will be responsible for providing exceptional guest service and ensuring a seamless stay...

  • Guest Service Representative

    3 days ago

    Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Job Summary:The AC Hotel Phoenix Biltmore is seeking a highly skilled and motivated Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling room reservations, and ensuring a seamless guest experience.Key Responsibilities:• Register guests in a friendly and efficient manner•...

  • Guest Service Representative

    4 days ago

    Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Job Summary:The AC Hotel Phoenix Biltmore is seeking a highly skilled and motivated Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling room reservations, and ensuring a seamless guest experience.Key Responsibilities:• Register guests in a friendly and efficient manner•...

  • Guest Services Representative

    4 days ago

    Phoenix, Arizona, United States Pyramid Global Hospitality Full time

    Company OverviewPyramid Global Hospitality is a dynamic company that values its employees and is committed to creating a supportive and inclusive work environment. We pride ourselves on delivering exceptional guest experiences and offer a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, and unique perks...

  • Hotel Guest Service Representative

    4 days ago

    Phoenix, Arizona, United States Island Hospitality Full time

    Welcome to Island Hospitality, where we are dedicated to delivering exceptional guest experiences. We are currently seeking a highly motivated and customer-focused Front Desk Agent to join our team.Job SummaryThis role is responsible for managing all aspects of front desk operations, ensuring a seamless check-in and check-out process for our guests. The...

  • Guest Services Representative PHX

    15 hours ago

    Phoenix, Arizona, United States VIP Hospitality Full time

    About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries. About the role Be a part of the customer service team at Sky Harbor International Airport We help airport guests find their way, find...

  • Welcome Services Representative

    4 days ago

    Phoenix, Arizona, United States ClubCorp Full time

    About the Position:We are seeking a Welcome Services Representative to join our team at ClubCorp. As a Welcome Services Representative, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for our Members and guests.Key Responsibilities:Provide Greeting Services: Our Welcome Services Representative will...

  • Receptionist and Guest Services Professional

    4 days ago

    Phoenix, Arizona, United States Capital Vacations Full time

    **Welcome to Capital Vacations:**We are committed to providing an exceptional experience for our guests. As a Front Desk Clerk, you will play a vital role in ensuring their stay is memorable and enjoyable.Represent the first point of contact for our guests.Handle guest inquiries and resolve any issues efficiently.Coordinate with other departments to meet...

  • Hotel Guest Service Specialist

    4 days ago

    Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Company OverviewAimbridge Hospitality is a leading global provider of third-party hotel management services. Our portfolio comprises over 1,550 hotels across all 50 states and 22 countries, representing top international lodging brands, luxury hotels, destination resorts, and lifestyle hotels.Responsibilities:Deliver exceptional customer service, ensuring a...

  • Hotel Guest Service Specialist

    4 days ago

    Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Company OverviewAimbridge Hospitality is a leading global provider of third-party hotel management services. Our portfolio comprises over 1,550 hotels across all 50 states and 22 countries, representing top international lodging brands, luxury hotels, destination resorts, and lifestyle hotels.Responsibilities:Deliver exceptional customer service, ensuring a...

  • Hotel Guest Service Specialist

    4 days ago

    Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Company OverviewAimbridge Hospitality is a leading global provider of third-party hotel management services. Our portfolio comprises over 1,550 hotels across all 50 states and 22 countries, representing top international lodging brands, luxury hotels, destination resorts, and lifestyle hotels.Responsibilities:Deliver exceptional customer service, ensuring a...

  • Hotel Guest Services Representative

    4 days ago

    Phoenix, Arizona, United States HEI Hotels and Resorts Full time

    About Our TeamAt Aloft Phoenix Airport, we pride ourselves on creating an environment where professionals can grow, learn, and thrive. Our team is dedicated to exceeding guest expectations and providing a memorable experience for all who stay with us.If you're looking for a challenging role where no two days are the same, join our dynamic team and discover...

  • Hotel Guest Services Representative

    4 days ago

    Phoenix, Arizona, United States HEI Hotels and Resorts Full time

    About Our TeamAt Aloft Phoenix Airport, we pride ourselves on creating an environment where professionals can grow, learn, and thrive. Our team is dedicated to exceeding guest expectations and providing a memorable experience for all who stay with us.If you're looking for a challenging role where no two days are the same, join our dynamic team and discover...

  • Hotel Guest Services Representative

    4 days ago

    Phoenix, Arizona, United States HEI Hotels and Resorts Full time

    About Our TeamAt Aloft Phoenix Airport, we pride ourselves on creating an environment where professionals can grow, learn, and thrive. Our team is dedicated to exceeding guest expectations and providing a memorable experience for all who stay with us.If you're looking for a challenging role where no two days are the same, join our dynamic team and discover...

  • Part-time Guest Service Representative

    3 days ago

    Phoenix, Arizona, United States Genuine Concepts Full time

    About UsGenuine Concepts is committed to excellence in guest service. We strive to create a welcoming and inclusive environment for all guests and employees alike.Role SummaryThis part-time position is ideal for individuals who are passionate about delivering exceptional customer service. If you have relevant work experience and a positive attitude, we...

  • Guest Services Agent

    2 weeks ago

    Phoenix, United States Hilton Phoenix Airport Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    2 weeks ago

    Phoenix, United States Hilton Phoenix Airport Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    2 weeks ago

    Phoenix, United States Hilton Phoenix Airport Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    2 weeks ago

    Phoenix, United States Crowne Plaza Phoenix Airport Full time

    Compensation Type: Hourly Highgate Hotels:Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    2 weeks ago

    Phoenix, United States Hilton Phoenix Airport Full time

    Compensation Type: Hourly Highgate Hotels:Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...