Applicant should have 1-3 years working experience in a direct/phone support position utilizing an online ticketing system.
The successful candidate will have experience troubleshooting laptops, desktops, mobile devices and accessories.
Experience supporting remote users via remote session and through step-bystep walk through instruction.
Hardware troubleshooting should include component level (drive, screen, keyboard, etc.) repair/replacement of faulty devices.
Software support should include building, configuring, updating, patching, and troubleshooting of all current desktop and server M.S. Operating Systems, and applications.
Connectivity experience should include VPN/remote access, TCP/IP, Ethernet, printing, Wi-Fi, and cellular based connections.
Familiarity with offender management systems, various MA State hosted systems, and criminal justice applications is preferred.
Vendor will report directly to Director of Information Technology
Schedule to be determined by The Director of Information Technology. Approximately 40hr/wk Qualifications:
Include Qualifications/Licenses that pertain to the scope above Vendor must be CORI cleared
Individual shall be responsible for providing their own vehicle for duties preformed under the contract. Individual must have a valid drivers license.