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Service Director

3 months ago

Forest City, United States Friendship Automotive Full time

At the Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we're looking to add talent to our growing team Come develop your career with an award-winning, customer-focused automotive group.

We're looking for a SERVICE DIRECTOR to join our team at FRIENDSHIP AUTOMOTIVE

Responsibilities:

  • Hire, effectively train, and supervise all service department personnel
  • Enforce safety requirements
  • Work closely with the Fixed Operations Director
  • Create and exceed objectives for the department, to include an annual operating budget and marketing plan
  • Maintain high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
  • Match customer requirements and concerns to various service options
  • Ensure the customer remains informed and updated throughout the service process
  • Maintain customer follow up system to encourage repeat and referral business
  • Comply with the federal, state, and local regulations for the department
  • Continue education of new products, features, and accessories
  • Demonstrate positive attitude consistent with Friendship culture
Requirements:
  • High school diploma or equivalent
  • Available to work flexible hours in a fast-paced environment
  • Strong focus on providing excellent customer service
  • 3 years related automotive dealership experience preferred
  • Professional, well-groomed personal appearance
  • Excellent communication skills
  • Ability to work well in a process-driven environment
  • Detail oriented and organized
  • Valid driver's license and clean driving record
Benefits:
  • Medical, Dental, & Basic Life Insurance
  • Vision Insurance, Short-term and Long-term Disability available
  • 401(k)
  • Paid Time Off
  • Referral Program
  • Health and Wellness Programs
  • Continued education & training with a great team
  • Closed Sundays
  • Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting