Field Service Automation Engineer

2 weeks ago

Memphis, United States Abbott Laboratories company Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Field Service Engineer Automation is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.

Territory/Location

  • This position is a remote position.
  • Qualified candidates must currently live in the Memphis, TN area.
  • Travel 20%

What Youll Work On

  • Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
  • Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
  • Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need.
  • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
  • Plan and prioritize customer visits and activities to do in each account.
  • Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customers ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
  • Coordinate order, delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
  • Responsible for Service Contract Sales at assigned accounts.
  • Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.
  • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.

Required Qualifications

  • Associates Degree or equivalent experience.
  • 2 years of relevant experience with instrumentation utilized in a laboratory environment
  • 2 years of experience interfacing with customers.
  • Travel 20%

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $31.55 $63.15 per hour. In specific locations, the pay range may vary from the range posted.

  • Field Service Automation Engineer

    2 weeks ago

    Memphis, Tennessee, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.PLEASE...

  • Field Service Automation Engineer

    5 days ago

    Memphis, United States Abbott Full time

    Job DescriptionAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160...

  • Field Service Automation Engineer

    2 weeks ago

    Memphis, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.PLEASE...

  • Automation Engineer

    6 days ago

    Memphis, United States IDR Healthcare Full time

    Automation Engineer IDR is seeking a highly skilled Automation Engineer to join their team. The successful candidate will be responsible for the administration and automation of IT infrastructure using Ansible and other tools. They will work closely with infrastructure teams to assist in the development of reliable code. Responsibilities: Refine existing...

  • Field Service Engineer- Memphis

    7 days ago

    Memphis, United States Park Place Technologies Full time

    Job DescriptionJob DescriptionField Service Engineer The Field Service Engineer is responsible for providing onsite system diagnostic and analytical support to customers within a geographic territory, or assigned to a specific account, supporting the customer per the terms of the SLA (Service Level Agreement) with Park Place Technologies. Specifically, the...

  • Field Service Engineer

    3 weeks ago

    Memphis, United States Makino Full time

    Makino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they...

  • Field Service Engineer

    7 days ago

    Memphis, United States Experis Full time

    Field Service Engineer Our client in Memphis, TN is looking for hardworking, motivated talent to join their team. Don't wait... apply today! What's in it for you? Onsite - travel 3 - 4 x a month Contract Full time Hours Job Description Must be able to attend training in Boston Must have a passion for St Jude mission Must be ok with driving 5-6 hours,...

  • Field Service Engineer

    6 days ago

    Memphis, United States Experis Full time

    Field Service EngineerOur client in Memphis, TN is looking for hardworking, motivated talent to join their team. Don't wait... apply today!What's in it for you? Onsite - travel 3 - 4 x a month Contract Full time Hours Job Description Must be able to attend training in Boston Must have a passion for St Jude missionMust be ok with driving 5-6 hours, overnight...

  • Field Service Engineer

    7 days ago

    Memphis, United States Experis Full time

    Field Service Engineer Our client in Memphis, TN  is looking for hardworking, motivated talent to join their team.  Don’t wait… apply today! What's in it for you? Onsite - travel 3 - 4 x a month  Contract  Full time Hours Job Description Must be able to attend training in Boston  Must have a passion for St Jude mission Must be ok with...

  • Field Service Technician

    1 month ago

    Memphis, United States Automationtechies Full time

    Job DescriptionJob DescriptionWork for a distributor that has long-standing partnerships with top manufacturers in automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions. As a Field Service Technician, you will be responsible for providing on-site services that support process and discrete manufacturing...

  • Automation Engineer Level II

    7 days ago

    Memphis, United States Fisher & Ludlow Div Of Harris Steel Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Nucor Steel Memphis is seeking applicants for the position of Automation Engineer Level II. The role of the Automation Engineer Level II includes but is not limited to performing development, programming,...

  • Automation Engineer Level II

    2 weeks ago

    Memphis, United States Nucor Corporation Full time

    Job Details Division: Nucor Steel Memphis, Inc. Location: Memphis, TN, United States Other Available Locations: N/A Basic Job Functions: Nucor Steel Memphis is seeking applicants for the position of Automation Engineer Level II. The role of the Automation Engineer Level II includes but is not limited to performing development, programming, installation,...

  • Automation Specialist

    4 weeks ago

    Memphis, United States Automationtechies Full time

    Job DescriptionJob DescriptionJoin a leading distributor renowned for enduring partnerships with premier manufacturers in the fields of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions.As an integral member of the team, the Automation Specialist plays a pivotal role in enhancing and selling...

  • Automation Specialist

    1 month ago

    Memphis, United States Automationtechies Full time

    Job DescriptionJob DescriptionJoin a leading distributor renowned for enduring partnerships with premier manufacturers in the fields of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions.As an integral member of the team, the Automation Specialist plays a pivotal role in enhancing and selling...

  • Field Service Engineer

    7 days ago

    Memphis, United States Micromeritics Full time

    Job Description Job Description Working at MICROMERITICS means you are improving our world in many ways. Our high-performing products offer solutions that characterize particles, powders, and porous materials focusing on physical properties, chemical activity, and flow properties. Our industry-leading technology portfolio includes instruments that...

  • Automation Technician

    7 days ago

    Memphis, United States Adaptec Solutions LLC Full time

    Adaptec Solutions is a top-ten, North American integration partner engineering diverse material handling and automation solutions with lifecycle service support for manufacturing, distribution, and warehousing companies. JOB SUMMARY: Perform processes to assemble and wire prototypes, pneumatic and electrical/electronic equipment mechanisms, and robotic...

  • Field Service Engineer

    5 days ago

    Memphis, United States Micromeritics Instrument Corporation Full time

    Job DescriptionJob DescriptionWorking at MICROMERITICS means you are improving our world in many ways. Our high-performing products offer solutions that characterize particles, powders, and porous materials focusing on physical properties, chemical activity, and flow properties. Our industry-leading technology portfolio includes instruments that characterize...

  • Field Service Network Engineer

    7 days ago

    Memphis, United States The Peak Organization Full time

    Job Description Job Description Peak Systems is a leading Information Technology service provider, focused on managed, staffing, and professional services. We are currently seeking a Field Service Network Engineer in the Memphis, TN area who will assess technical issues and provide solutions for our client. Job Title: Network / Server Engineer Type: Contract...

  • Field Service Network Engineer

    6 days ago

    Memphis, United States The Peak Organization Full time

    Job DescriptionJob DescriptionPeak Systems is a leading Information Technology service provider, focused on managed, staffing, and professional services. We are currently seeking a Field Service Network Engineer in the Memphis, TN area who will assess technical issues and provide solutions for our client.Job Title: Network / Server...

  • Field Service Network Engineer

    2 days ago

    Memphis, United States The Peak Organization Full time

    Job DescriptionJob DescriptionPeak Systems is a leading Information Technology service provider, focused on managed, staffing, and professional services. We are currently seeking a Field Service Network Engineer in the Memphis, TN area who will assess technical issues and provide solutions for our client.Job Title: Network / Server...