NA SMB Renewal Specialist

3 weeks ago

Clearwater, United States KnowBe4 Full time

Clearwater positions open to candidates located in greater Tampa Bay area.

The SMB Renewal Specialist is responsible for coordinating with SMB CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.

Responsibilities:

Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities

Coordinate with SMB CSMs and Account Managers to strategize on renewals, add-on and upsells for their customers to maximize bookings

Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities

Negotiate with customers on opportunities to prevent churn and secure optimal terms

Employ pricing strategies that meet the Company’s standards, policies, and procedures

Generate pricing quotes for renewals

Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Regional Director to review

Thoroughly and accurately complete deal sheets in Salesforce for each opportunity

Meet and exceed bookings targets and quotas

Maintain impeccable administration of your opportunities in the Company’s CRM

MinimumQualifications:

Associate’s Degree or equivalent work experience and education preferred

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Experience with Salesforce or other CRM preferred

Familiarity with standard concepts, practices and procedures within the IT Security Field

Previous sales or negotiation experience

Strong verbal and written communications

Excellent time management and organization skills

Superior customer service skills

Strong collaborative and team work skills

Ability to work with minimal supervision

Ability to build rapport with customers via phone, email and video conferencing

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