Customer Care Representative

3 days ago

Las Vegas, United States Lennar Full time

Location:

Location:

Customer Care Representative in Las Vegas at Lennar Homes **Location:**

**Experience:**

Not Specified **Job Description**

Overview

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

**Responsibilities**

* Conduct homeowner celebrations, acquainting homeowner with operation and function of home, educate homeowner on proper homeowner maintenance, etc.

* Conduct homeowner sign offs after initial celebration.

* Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner.

* Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests.

* Perform phone bank monthly to follow up on homeowner satisfaction.

* Perform 30 day and 330 day TLCs.

* Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

* Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.

* Evaluate trade partner and product performance.

* Perform on call rotation.

* Work with Customer Care Manager on special projects as needed.

* Participate and attend department meetings.

* Keep accurate service request logs and documentation of all work performed.

* Perform all other duties as assigned.

**Qualifications**

* Six (6) year residential customer care or construction field

* High school diploma or GED preferred, but will accept equivalent work experience

* Valid drivers license

* Maintain regular attendance and punctuality relative to daily work schedule is required

* Excellent communication skills, verbal and written

* Basic skills in Microsoft Office

* Strong organizational and interpersonal skills

* Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

* Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

* Follow directions from a supervisor

* Understand and follow work rules and procedures

* Accept constructive feedback

* Team player

***PHYSICAL REQUIREMENTS:***

***Requires the ability to work eight (8) hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.***

***#CB***

**Type**

Regular Full-Time **Job Requirements**

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