Tier 1 Customer Support
2 months ago
Our client is hiring for a remote customer support specialist, apply todayTop Skills' Details+ Previous call center experience in a tech environment+ Background in customer support (inbound call handling and ticket creation)+ Verizon Wireless call center+ Comcast call center+ Recent technology experience is necessaryAdditional Skills & Qualifications:+ Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)+ Mic/Camera issues/settings+ Peripherals (mouse/keyboard, monitors etc.)+ Strong knowledge/experience with Active Directory+ Password Reset+ Strong knowledge/experience of 'Home' network troubleshooting+ Strong knowledge/experience of 'Domain Environment' network troubleshooting+ Add computer to a domain+ Add/Remove printers/scan folders+ Strong knowledge/experience with 'Internet/Browser' troubleshooting+ Basic knowledge/experience with reimaging computers (PC)+ Any knowledge/experience with Apple computers is welcomedAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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