ServiceNow Business Process Consultant

3 weeks ago


Hopkinton, United States Raso360 Full time

Collaborate with insurance client to understand their specific service management requirements and business processes. • Design and implement ServiceNow solutions, with a focus on Service Desk, Incident Management, Change Management, and Configuration Management, User Guide, Trainer Guide • Customize ServiceNow applications, including configuring workflows, forms, and reports. • Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements. • Analyze and optimize business processes to enhance efficiency, reduce costs, and improve customer satisfaction. • Conduct workshops and training sessions to educate clients on ServiceNow best practices and service management principles. • Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction. • Stay current with ServiceNow platform updates, insurance industry trends, and emerging technologies. Certified System Administrator (CSA). • Bachelor’s degree in computer science, Information Technology, or related field. • Minimum of 3 - 5 years of experience working with the ServiceNow platform. • Experience in Business Process Consulting. • Proven experience in implementing and customizing Service Desk, Incident Management, Change Management, and Configuration Management. • Strong understanding of ITIL. • Experience with JavaScript, HTML, CSS, and other web technologies.

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