Guest Services Ambassador

2 weeks ago

Richmond, United States Sandpiper Property Management Full time

The Guest Services Ambassador 2 is responsible for working front desk shifts, ensuring that the guest experience is excellent, that the front desk shift is administered to standard and assisting the General Manager and On Site Manger (OSM) with the efficient operation of the property while on duty.

This role will typically work four "B" shifts on the hotel's front desk from Monday - Thursday and two On Call Overnight shifts on Monday and Tuesday nights. Additional shifts will be necessary as directed by the OSM.

The position is required to live in the hotel and to comply with the hotel's fraternization policy.

Guest Relations:
•Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities.
•Take steps to ensure the greatest guest satisfaction possible within budgetary constraints.
•Respond to situations as they arise and manage guest conflict.

Operations:
•Inspect studios and public spaces daily according to the Clean & Safe program brand standards.
•Act according to procedure, in the event of an emergency or accident.
•Accurately follow all policies and procedures.
•Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
•Responds to guest service calls.
•Document work activity using the appropriate log and according to policy and procedure

Sales & Revenue:
•Executes the lead management process and completes all sales and marketing objectives as established by the General Manager

and OSM.
•Review Studio Inventory daily to ensure maximization of studio revenue.
•Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue.

Personnel:
•Assist with the training of all team members as necessary and with assisting throughout the property as needed during a shift.
•Demonstrates to team members how to effectively follow the "Say Yes to a Simple Request" program.

On Call Overnight Shifts:
•Responsible for working on-call overnight shifts as scheduled, typically Monday and Tuesday nights, and complying with the

Operating model summary fully and perpetually. In particular:

o During overnight shifts, will respond only to emergencies and calls forwarded from the Overnight

Headquarters for resolution

o Will clock in and out when fulfilling any and all duties of the shift

o Will stay within 30 minutes of the hotel to be able to provide guest response as necessary

Education: •High school diploma or equivalent, or General Education Degree (GED)

Experience: •1 or more years of experience in the hospitality, retail, or food service industries (preferred)

Knowledge: •Basic understanding of several common office/front desk procedures and practices

Skills: •Must be able to read, write, and speak English proficiently
•Intermediate computer operation including but not limited to accessing data from the internet
•Effective communication with staff and guests
•Effective conflict management
•Effective negotiation and sales skills

Abilities:

Housing:
•Read, comprehend, and follow written procedures
•Respond calmly in situations of conflict and stress
•Adapt to changes in daily work
•Problem solve in a timely manner
•Able to live on site at the hotel and abide by the fraternization policy

E.O.E. M/F/D/M/V Drug Free Workplace

  • Funeral Assistant

    5 days ago

    Richmond, United States Carriage Services Full time

    Job DescriptionJob DescriptionFuneral Assistant - Ambassador At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this...

  • Guest Services

    6 days ago

    Richmond, United States Drive Shack Holdings LLC Full time

    ABOUT DRIVE SHACKDrive Shack is a game-changing innovator in the entertainment industry, offering a refreshing alternative to traditional day and nightlife scenes. At Drive Shack, we don't just provide a place to unwind; we offer a destination where you can be yourself, let loose and create unforgettable memories. We take pride in crafting exceptional...

  • Guest Services

    5 days ago

    Richmond, United States Mango LLC Full time

    Job DescriptionJob DescriptionDo you enjoy meeting and speaking with customers? Do you want to be a part of a FUN industry? Mango Salon is looking to add to our Guest Services team! We are looking for:Guest Services, someone who enjoys people and the challenge of building relationships and brand loyalty with guests by delivering personalized service. This...

  • Guest Service Representative

    2 days ago

    Richmond, United States White Lodging Full time

    **Guest Service Representative** **Job Description** Summary: The GSR II completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service. Responsibilities * Provide the highest quality of service to the guest at all times and anticipate and exceed guest...

  • Guest Services Associate

    6 days ago

    Richmond, United States Virginia Museum of History & Culture Full time

    Position DescriptionUpdated May 2, 2024Title: Guest Services Associate Division: Guest EngagementReports to: Manager of Guest Services Position Status: Part-time; Non-ExemptStarting Pay Rate: $14.00/hourPosition summary: Guest Services Associates serve as a part of the Guest Engagement Division and report directly to the Manager of Guest Services. They are...

  • Guest Engagement Lead

    7 days ago

    Richmond, United States Maymont Foundation Full time

    Job DescriptionJob DescriptionGuest Engagement LeadMaymont is a 100-acre historic estate and park, located in Richmond, Virginia, with many unique experiences for all to enjoy, including the historic Maymont Mansion, The Robins Nature Center, arboretum, formal gardens, and habitats for native Virginia wildlife and farm animals. Since 1975, Maymont has been...

  • Guest Services Rep Part

    1 month ago

    Richmond, United States Extended Stay America Full time

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checkin Guest Service, Part Time, Guest, Reservations, Associate, Retail

  • Brand Ambassador for Charity

    6 days ago

    Richmond, United States MGN Foundation Full time

    Job DescriptionJob DescriptionWe are a dynamic event fundraising firm dedicated to supporting charitable causes through innovative and impactful events. Our mission is to raise awareness, build donor relationships, and fundraise effectively for our non-profit partners. We are looking for passionate and enthusiastic individuals to join our team as Brand...

  • Brand Ambassador for Charity

    1 day ago

    Richmond, United States MGN Foundation Full time

    Job DescriptionJob DescriptionWe are a dynamic event fundraising firm dedicated to supporting charitable causes through innovative and impactful events. Our mission is to raise awareness, build donor relationships, and fundraise effectively for our non-profit partners. We are looking for passionate and enthusiastic individuals to join our team as Brand...

  • Brand Ambassador for Charity

    1 day ago

    Richmond, United States MGN Foundation Full time

    Job DescriptionJob DescriptionWe are a dynamic event fundraising firm dedicated to supporting charitable causes through innovative and impactful events. Our mission is to raise awareness, build donor relationships, and fundraise effectively for our non-profit partners. We are looking for passionate and enthusiastic individuals to join our team as Brand...

  • Brand Ambassador for Charity

    6 days ago

    Richmond, United States MGN Foundation Full time

    Job DescriptionJob DescriptionWe are a dynamic event fundraising firm dedicated to supporting charitable causes through innovative and impactful events. Our mission is to raise awareness, build donor relationships, and fundraise effectively for our non-profit partners. We are looking for passionate and enthusiastic individuals to join our team as Brand...

  • Guest Services Agent

    6 days ago

    Richmond, United States JLL Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Guest Services Supervisor

    2 weeks ago

    Richmond, VA, United States Doubletree Koger Center Full time

    DoubleTree by Hilton Richmond Midlothian is seeking a full time Guest Services Supervisor! Hilton travel benefits, Daily Advance Pay, discounts on cruises, rental cars, electronics and much more! Full time positions offer full medical, dental, vision and more insurance benefits.   Job Summary:   To manage all facets of the Front Desk ensuring high levels...

  • Guest Services Concierge

    5 days ago

    Richmond, United States Bombshell Salon Full time

    Job DescriptionJob DescriptionSalary: 14.00Bombshell is looking for bubbly & energetic, fresh faced Front Desk/Call Center Coordinators to join our award winning Guest Services & Concierge team!We're looking for reliable candidates with excellent people skills & patience; friendly, self-motivated individuals who are great at multi-tasking. Candidates...

  • Full-Time Guest Services Representative

    5 days ago

    Richmond, United States Courtyard by Marriott Richmond Full time

    Job DescriptionJob DescriptionJOB PURPOSE:Represents the Hotel to guests throughout all stages of the guest stay. Greet, assist and resolve guest matters with the utmost professional, courteous and efficient manner. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. This full-time position is also the...

  • Ambassador - Bilingual ($15)

    5 days ago

    Richmond, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionEssential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be...

  • Guest Services

    2 days ago

    Richmond, United States Holiday Inn Richmond Indiana Full time

    Job DescriptionJob DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service Agent - The Holiday Inn Richmond Indiana.Job Purpose:Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely...

  • Guest Services

    3 days ago

    Richmond, United States Holiday Inn Richmond, IN Full time

    Job DescriptionJob Description 3p-11p Flexible schedulingHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service Agent - The Holiday Inn Richmond Indiana.Job Purpose:Responds in a professional and courteous manner to arriving, departing and in-house guests by providing...

  • Guest Service Associate/Cashier

    2 days ago

    Richmond, United States Global Partners Full time

    Job Description:About Global Partners LP  With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores. Our convenient stores are comprised of: Alltown, Mr. Mike's, XtraMart, On the Run and Fast Freddie's. Global is a publicly traded master...

  • Guest Experience Specialist

    2 weeks ago

    Richmond, United States Marriott International Full time

    Additional Information Full-time Job Number 24083084 Job Category Rooms & Guest Services Operations Location Courtyard Richmond West, 6400 West Broad Street, Richmond, Virginia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a...