Director of ecommerce

Company Overview: HydroJug is a dynamic and rapidly growing company in the drinkware sector. We are currently seeking an experienced E-commerce Manager/director to oversee and optimize our operations on all ecommerce channels while supporting operations, finance & marketing. This role is pivotal in enhancing our online presence, managing intricate logistics, ensuring efficient order fulfillment, and maintaining high-quality listings, all while adhering to platform policies. Position Overview: We are looking for a dedicated and knowledgeable E-commerce Marketplace Manager who will take comprehensive ownership of our Shopify, Walmart and Amazon marketplaces. The ideal candidate will have a robust understanding of the e-commerce landscape, including deep insights into logistics and operational analytics, coupled with a proven track record in successfully managing Walmart and Amazon accounts. Responsibilities: Sales Channel Operations (Shopify, TikTok & IG Shops, Amazon(US & International), WFS, Wholesale e-commerce & Retail Storefronts) ● Manage end-to-end logistics & operations by sales channel, working closely with internal logistics, other teams and external partners to optimize supply chain and process efficiency. Product delivers from suppliers on time and updates are communicated Products are created on appropriate sales channels on time and accurately Systems function correctly on each sales channel Orders ship to FBA & WFS on time and coordinated with warehouse Items are setup on all sales channels Sales channels function correctly Creative is updated across sales channels Product launches are coordinated and executed on time and accurately ● Work with operations for sales channel inventory management from allocation, ● Oversee heavy inventory, coordinate restocks, and communicate low stock. ● Ensure timely and accurate sale events, releases, restocks and processing of customer orders to meet delivery expectations and enhance customer satisfaction. ● Marketplace Product Management - Item setup, sales channel management, regularly review listings are current, accurate and complete. ● Sales Channel Management, Strategy & Optimization - Online Merchandising/CRO, collection organization, content, marketing event coordination, upsells & cross sells. ● Work with marketing & CX to integrate customer journey & ensure alignment ● Field all questions and inform teams on inbound inventory, and ops related updates. POC for all sales channel & inventory questions. ● Weekly sales channel KPI review & Quarterly Business Reviews ● Hold applicable meetings to accomplish the responsibilities for the role. ● Create and document applicable processes. ● Develop dashboards & systems for channel efficiency. ● Manage & develop outsourced PM’s Maintain checklists, audits, account health, product availability, reviews strategy etc. ● Work with the content team to optimize content strategy on sales channels Organize content for wholesale marketplaces ● PPC management, forecasts & reporting ● Business reviews Weekly email report based on KPI’s & relevant information Quarterly business review (product portfolio, fill rates, PPC, applicable KPI’s) Performance Monitoring: ● Monitor and analyze key performance indicators (KPIs) for Shopify (HJ and ACTA), Walmart and Amazon accounts, using data to drive decision-making. ● Utilize advanced analytics to understand sales trends, customer feedback, and market dynamics, applying insights to optimize performance. Logistics and Operational Analysis: ● Conduct comprehensive logistics analysis to identify areas for cost reduction and efficiency improvements. ● Collaborate with logistics and warehouse teams to streamline order fulfillment processes and reduce lead times. ● Develop and implement strategies for operational excellence, including process optimization and technology integration. Policy Compliance: ● Stay informed about changes in Walmart and Amazon policies and guidelines. ● Ensure all operations, listings, and business practices adhere to platform regulations and industry best practices. ● Proactively address and resolve any policy-related issues to maintain account health and compliance. Customer Service, Web, Systems, Marketing, Ops, Warehouse Collaboration: ● Work in tandem with customer service teams to ensure a seamless customer experience, from order placement to delivery. ● Implement strategies to enhance customer satisfaction and foster brand loyalty. Qualifications: ● Bachelor's degree in Supply Chain Management, Accounting or Finance. ● Proven experience in managing Walmart and Amazon marketplaces, with a strong emphasis on logistics and operational efficiency. ● In-depth understanding of e-commerce logistics, supply chain management, and inventory optimization. ● Familiarity with Walmart and Amazon Seller Central platforms and advanced e-commerce tools. ● Strong analytical skills, with the ability to interpret complex data and translate insights into actionable strategies. ● Excellent communication, leadership, and team collaboration skills. ● Adaptability to evolving e-commerce landscapes and platform policy changes. How to Apply: Interested candidates are invited to submit their resume, cover letter, and a portfolio of successful e-commerce and logistics management experiences to Brinlee@thehydrojug.com. Please include "E-commerce Marketplace Manager Application" in the subject line.

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