Customer Service Representative
3 months ago
**Customer Service Representative**
* **Please wait...**
**Location:** Cleveland, OH, US
When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.
When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.
There are few Fortune 100 companies as renowned as we are for our diverse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, youre backed by unyielding support, development, and resources.
**Position Summary**
**Primary Responsibilities** :
* Be the first point of contact for handling both routine and tricky customer issues
* Reduce customer effort by taking charge and solving customer problems for them
* Place quality above quantity in everything you do in a way that enhances our company brand
* Work both independently and as part of a collaborative team in a fast-paced, empowered environment
**Qualifications** :
* High School diploma/GED required; Associate or Bachelor's degree preferred
* Experience solving problems and reducing the effort required of customers
* Ability to interpret customers needs, identify solutions and communicate clearly both written and verbal
* Accountable, ethical, good decision-making ability
* Proficient computer skills and ability to multitask
**Training & Development:**
You will undergo a comprehensive, paid, on-site training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful. New York Life is a financially stable company (weve been around for 175+ years) that offers numerous career pathways for development. The typical promotion opportunity occurs within 12-24 months.
**Salary:**
Competitive full-me base salary, overtime eligibility plus annual bonus potential
**Benefits:**
Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location
**Schedule:**
This is a part-me or full-me position Monday through Friday. No weekends Our schedules start and end sometime between8:00 am and 7:00 pm EST.
** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries.
**Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.**
Recognized as one of Fortunes Worlds Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life. To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.
**Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.**
Recognized as one of *Fortunes* Worlds Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our . We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life. To learn more, please visit , our and the page of .J
Job Requisition ID: 85341
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