PT Customer Lead

2 months ago

Danville, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 257348_external_USA-VA-Danville
Address: USA-VA-Danville-3305 Seminole Trail A
Store Code: Store 00614 Front End (7213041)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Service Associate

    4 weeks ago

    Danville, Pennsylvania, United States The GIANT Full time

    Job SummaryThe PT Service Associate is a vital member of our store team, responsible for providing exceptional customer service and supporting the overall success of our store. As a PT Service Associate, you will be the face of our store, interacting with customers, answering questions, and resolving issues in a professional and courteous manner. You will...

  • PT

    1 week ago

    Danville, United States Interim HealthCare of New Hampshire Careers Full time

    Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to join our team of healthcare...

  • PT Cashier

    4 days ago

    Danville, Pennsylvania, United States The GIANT Full time

    Job SummaryThe PT Cashier role at The GIANT Company is a dynamic opportunity to join our team and contribute to our mission of building strong families and healthy communities. As a PT Cashier, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • PT Service Center Associate

    1 week ago

    Danville, Pennsylvania, United States The GIANT Full time

    Key Responsibilities:As a PT Service Center Associate at The GIANT Company, you will play a vital role in delivering exceptional customer service and supporting our store team. Your primary responsibilities will include providing friendly and helpful assistance to customers, maintaining a clean and organized store environment, and working collaboratively...

  • PT Shopper PFS

    5 days ago

    Danville, California, United States The GIANT Full time

    Job Title: PT Shopper PFSAt The GIANT Company, we're committed to making our stores and facilities better every day for our team members, customers, and communities. As a PT Shopper PFS, you'll play a vital role in helping us achieve this goal.Job SummaryWe're seeking a detail-oriented and customer-focused individual to join our team as a PT Shopper PFS. In...

  • Physical Therapist

    3 weeks ago

    Danville, United States Interim HealthCare of New Hampshire Full time

    Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to join our team of healthcare...

  • PT - Paid Weekly!

    1 week ago

    Danville, United States Interim HealthCare of New Hampshire Careers Full time

     Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to join our team of healthcare...

  • Physical Therapist

    1 day ago

    Danville, United States Interim HealthCare of New Hampshire Full time

    Job DescriptionJob DescriptionDiscover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to...

  • Physical Therapist

    3 weeks ago

    Danville, United States Interim HealthCare of New Hampshire Full time

    Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to join our team of healthcare...

  • PT - Fulfilling Career

    1 day ago

    Danville, United States Interim HealthCare of Maine Full time

    Physical Therapist (PT)Flexable hours M-F Manchester  Discover a career path that will take you to new places. As a PT for Interim HealthCare®, you’ll step into a role that makes every day an adventure!We are currently hiring Physical Therapists with a passion for helping patients regain their strength so they can live their best life. If you’re...

  • PT - Fulfilling Career

    1 week ago

    Danville, United States Interim HealthCare of Maine Careers Full time

    Physical Therapist (PT)Flexable hours M-F Manchester  Discover a career path that will take you to new places. As a PT for Interim HealthCare®, you’ll step into a role that makes every day an adventure!We are currently hiring Physical Therapists with a passion for helping patients regain their strength so they can live their best life. If you’re...

  • PT - Dental, Health, Vision Coverage

    2 weeks ago

    Danville, United States Interim HealthCare of New Hampshire Careers Full time

    Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to join our team of healthcare...

  • Physical Therapist

    2 weeks ago

    Danville, United States Interim HealthCare of Maine Careers Full time

    Physical Therapist (PT)Flexable hours M-F ManchesterDiscover a career path that will take you to new places. As a PT for Interim HealthCare®, you’ll step into a role that makes every day an adventure!We are currently hiring Physical Therapists with a passion for helping patients regain their strength so they can live their best life. If you’re ready to...

  • PT - Free Education Courses

    3 weeks ago

    Danville, United States Interim HealthCare of New Hampshire Full time

     Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to join our team of healthcare...

  • PT - Free Education Courses

    3 weeks ago

    Danville, United States Interim HealthCare of New Hampshire Full time

     Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to join our team of healthcare...

  • PT Medical

    2 weeks ago

    Danville, NH, United States Interim HealthCare of Maine Full time

    Physical Therapist (PT) Flexable hours M-F  Manchester    Discover a career path that will take you to new places. As a PT for Interim HealthCare®, you’ll step into a role that makes every day an adventure! We are currently hiring Physical Therapists with a passion for helping patients regain their strength so they can live their best life. If...

  • PT Service Associate

    4 days ago

    Danville, Pennsylvania, United States The GIANT Full time

    Job SummaryThe PT Service Associate will provide exceptional customer service, maintain a clean and organized store environment, and perform various tasks to support the front-end team. This role is ideal for individuals who are passionate about delivering excellent customer experiences and working in a fast-paced retail environment.Key...

  • Physical Therapist

    2 weeks ago

    Danville, United States Interim HealthCare of New Hampshire Full time

    Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to join our team of healthcare...

  • Physical Therapist

    7 days ago

    danville, United States Interim HealthCare of New Hampshire Full time

    Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to join our team of healthcare...

  • Physical Therapist

    3 weeks ago

    Danville, United States Interim HealthCare of New Hampshire Full time

    Job DescriptionJob DescriptionDiscover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to...