Job Description

Position: Fraud Analyst

Location: Raymour Flanigan Furniture: Field Support Center; Liverpool, NY

Hours: 40 hours per week; Retail schedule including nights, weekends, and holidays.

Supports: Asset Preservation Team

Raymour Flanigan is seeking a Fraud Analyst to join our Payment Solutions team. The Fraud Analyst will be responsible for working closely with both the Loss Prevention and Asset Preservation team to ensure our business strategies are implemented and performances are on target to reduce financial losses. This individual will help us protect the assets of our customers and the company by investigating digital suspicious transaction activity, and ensure a proper resolution of account issues.

Position Responsibilities:

• Review and analyze online/ACH transactions prior to release/approval to determine fraud activity or misrepresentation
• Monitor suspicious credit card activity and online orders using company's fraud technology software
• Review debit, credit card, and financing account information in comparison to transactions in an attempt to verify customer information and identify potential fraudulent transactions
• Monitor and perform digital verification checks for possible fraudulent activity or compromised accounts
• Compile and analyze transactions in multiple payment channels to detect suspicious or high risk activity
• Identify risks through investigation and analysis by using various tools to investigate suspicious transaction activity online and in our store locations
• Determine the appropriate course of action to mitigate risks and stop further loss, protecting compromised accounts to prevent any further fraudulent transactions
• Serves as a point of contact for associates or customers to discuss and resolve fraudulent activity. Work with the field to obtain additional information and communicate actions being taken
• Educate stores on Loss Prevention related issues

Core Competency Expectations:

• Strong written and oral communication skills
• Discretion with sensitive, confidential information
• Flexibility and exceptional organizational and follow-up skills
• Ability to understand a problem from various perspectives and propose creative solutions
• Positive attitude and ability to provide exceptional service
• Self-motivated, with the ability to work in a fast-paced, team centered, results-driven environment

Qualifications

• Minimum 2 years of experience is preferred in banking, loss prevention and/or fraud related scenarios
• Associates degree in related field preferred

Raymour Flanigan provides excellent opportunities for learning and growth, and this is a chance to jump-start a career with a well-respected company.

Benefits

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:
* Excellent Health, Dental & Vision Coverage
* 401(k) with a Company Match
* Paid Vacation and Holidays
* Health Savings Account
* Flexible Spending Account
* Training and Development
* Tuition Reimbursement Program
* Generous Merchandise Discount
* Short & Long Term Disability
* Group Life Insurance
* Specified Disease Insurance

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