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Customer Success Associate

2 months ago

Philadelphia, United States Respage Full time

This role is ONLY open to candidates residing in the following states: DE, NJ, and PA.

Customer Success Associate

Do you have a reputation for being the problem solver in the bunch? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Respage's Customer Success team would like to talk to you

A Day in the Life

As a Customer Success Associate, you will work to ensure that our customers at the multi-family property level understand, effectively, and efficiently use our products. You understand all the ins and outs of our product and the service we provide and go above and beyond to delight our customers and solve their problems. You will communicate with customers primarily through email, chat, and phone utilizing a variety of SaaS tools to navigate customer accounts, research and review policies and communicate effective solutions. In addition to solving problems and educating customers, you will play a key role in configuring client subscription orders. This position affords a lot of opportunities to effect change and make a significant impact within Respage. The ideal candidate will be comfortable in an environment that values self-starters (no micro-management), is multifaceted, feedback, and initiative driven.

Your key responsibilities

  • Providing post-sales customer training, technical and operational support
  • Providing prompt and efficient support by engaging directly with customers via phone, chat, and email
  • Working with other teams/departments to ensure a consistent and high-quality level of support
  • Proactively reaching out to customers to increase product adoption and usage through webinar trainings and recorded videos
  • Working with customers to understand product use to resolve their issues, and maximize their investments
  • Following existing procedures and checklists, and developing new ones
Desired skills and experience
  • You have 2+ years of customer support experience in a software development or SaaS environment
  • You are an excellent problem solver. You pay attention to the smallest detail and ask the right questions
  • You have experience with CRM software
  • You are action-oriented, self-disciplined, and organized
  • You take ownership of the work you do
  • You have excellent written and verbal communication skills and can relay information clearly, thoughtfully, and concisely
  • You have previous experience training clients on how to successfully use software/services
  • Strong technical aptitude
  • Engaging personality as this job will be client-facing
Bonus points
  • 1+ years of technical SaaS environment product support experience
  • You have experience providing support in a multi-family property management environment


Respage is a fast-paced, fully remote environment that provides the opportunity to grow and advance your career. You will work for an organization that has been continuously identified as one of the Best Places to Work in Philadelphia and the multifamily industry. We are also growing quickly: we've made the Inc. 5000 Fastest Growing Private Companies in America four times. Our competitive compensation package includes a base salary, phone and internet allowance, PTO, healthcare, profit sharing, and 401K with a generous match.