Digital Services Branch Manager
4 weeks ago
** Whitefish Credit Union**
** Digital Services Branch Manager**
Kalispell, MT 59901
**Position Title** : Digital Services Branch Manager **Organizational Relationships** : Reports to VP of Digital Services **Supervisory Responsibilities:** Digital Services Representative Level I, and Digital Services MSRs (Member Services Representatives) **General Function:** Responsible for maintaining and overseeing integrity of assigned Branchs operations practices. Be knowledgeable of and promote digital services offered by the credit union. Develops new deposit and loan business; provides a superior level of member relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; and knows how to delegate. Participates in community affairs in order to increase the Credit Union's visibility, and to enhance new and existing business opportunities. Reports to VP of Digital Services. Serve as organizational role model, both on and off Whitefish Credit Union facility premises. Be knowledgeable of, and have ability to complete all Digital Service tasks as assigned. * Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
* Address member and employee satisfaction issues promptly.
* Adhere to high ethical standards, and comply with all regulations/applicable laws.
* Stay abreast of competing markets and provide reports on market movement and penetration to supervisor.
Comply with all BSA requirements as stated in the Whitefish BSA Policy. Perform other duties as assigned.
**Position Functions:**
* Effectively communicate relevant Branch-related information to supervisor.
* Develop forecasts, financial objectives and business plans.
* Meet goals and metrics.
* Acts as a Loan Officer, processing and approving consumer loans within established polices and limits.
* Manage budget and allocate funds appropriately.
* Determine proactive solutions to issues and problems within assigned Branch.
* Serve as primary liaison between assigned Branch and all other Branches.
* Receive and review monthly Branch timecards prior to submitting to supervisor.
* Staff, train, coach, develop, motivate, supervise and manage all personnel of assigned Branch.
* Model, ensure and reinforce team-oriented approach throughout assigned Branch.
* Simultaneously hold employees to their job descriptions and provide the training needed to meet those expectations.
* Handle personnel issues directly, using appropriate discretion and respect for all involved.
* Consistently go above and beyond expected work schedule to accomplish what is needed within assigned Branch and the organization as a whole.
* Oversee and ensure staff adherence to compliance with all Whitefish Credit Union policies and procedures.
* Follow all Whitefish Credit Union, Montana and Federal information privacy guidelines.
* Adhere to all Whitefish Credit Union policies and procedures.
* Act appropriately and for the safety of all during emergency circumstances.
* Report to work on time and as scheduled.
**Position Requirements:**
* Superior communication skills.
* Excellent problem solving skills.
* Strong analytical and organizational skills.
* Ability to follow oral and written instructions.
* Ability to manage time, resources and personnel.
* Working knowledge of principles and practices of supervision, training and performance evaluation.
* Ability to prioritize work and oversee multiple simultaneous projects.
* Ability and willingness to establish assigned Branchs employee schedules to ensure continuous coverage and equal break times for all employees.
* Willingness to obtain additional professional training / certifications as needed.
* Ability and willingness to both adhere to all Whitefish Credit Union policies and ensure compliance by all Departmental personnel.
* Ability and willingness to work with a variety of office equipment and software systems.
**Required Education and Experience:**
* Associates or Bachelors degree in accounting, finance or banking preferred but not required.
* Comprehensive knowledge of Branch processes and regulations required.
* 3-5 years professional experience in accounting, finance or banking required.
* 1-2 years supervisory experience in banking or credit union environment required.
This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.
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