Client Manager

3 weeks ago

Great Falls, United States Marsh McLennan Agency-Northwest Full time

The Job:

Marsh McLennan Agencys Personal Insurance division is looking for a passionate and people-oriented service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clients. Our ideal candidate is adept at providing exceptional customer service and supporting the needs of our clients, tailoring personal risk management solutions according to their clients unique circumstances.

In your career at MMA, youll be given constant support, with a hands-on training program, consistent feedback and development, and work alongside driven and passionate sales professionals. We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the spirit. Our colleagues dont stop short of excellence and are compelled to do whats best for their clients, colleagues and communities.??

What You'll Be Doing:
  • Work with customers and carriers?to handle incoming service requests. We will count on you to inform, educate, and make recommendations to clients, carriers and underwriters.
  • Manage new and renewal insurance marketing:?including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.
  • Analysis: You can determine acceptability and placement of coverage and also provide customers with insurance coverage recommendations for improved or additional coverage.
  • Update customer information: Ensure account data is accurately captured, entered and maintained in our agency management system.
  • Up sell & cross sell:?work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.
  • Customer service:?ensure that you and your designated sales and service team provide effective and efficient customer service.
  • Plus (the fine print): youll follow organization policies and procedures, sales and service standards and established workflows. Youll ensure quality control through proper file documentation and maintenance. Youll maintain confidentiality and be an all-around awesome member of our team.
Who We're Looking For:
  • Youre a client service advocate. Youre passionate about delivering an exceptional level of customer service and support.?
  • Youre ready to throw all stereotypes of insurance out the window and challenge the status-quo.?
  • Youre smart. You understand business and people.
  • Youre good with people, even on the tough days.?
  • Youre team oriented. You maintain positive relationships with your colleaguesand you enjoy it.?Youre that person everyone can depend on to pay attention to details, to make deadlines, to be accurate and complete when interacting clients, colleagues and carriers.
  • You love to learn. Youre earnest about improving and pursuing professional development.
  • You can adaptbecause our industry changes constantly and so do the needs of our clients. Youre good at staying on your toes.?
  • Youre ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)?
  • You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.?

We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close, wed be very interested in meeting you.

The Perks:

We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

#MMANW

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