Genesys Cloud Admin

3 weeks ago

Indianapolis, United States Tata Consultancy Services Full time
  • Experience with software administration. Working with an Agile mindset.Ticket system for incident and service requests.
  • Experience with Genesys Cloud Admin responsibilities with Profile creation, editing, and inactivating. Phone and queue creation. Salesforce integration. IVR and Prompt Architect highly recommended.
  • Atlassian Jira experience as part of an Agile Team. Create epics, stories, and tasks. Work with Agile/SAFe events, including daily standups, backlog refinement, and PI refinement.
  • Microsoft Team experience for meetings, audio and video calls.
  • Amazon S3 Polly Audio creation. Editing words for AI clarity.Team QC. Brand QC. Wait for legal approvals before going live.
  • Adobe Audition for editing prompts together or apart as required by brand.

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