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CRM Product Owner

2 months ago

Charlotte, United States Truist Financial Full time
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:
Regular

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:

This role is a Salesforce Product Owner in the Scaled Agile Framework who partners with product managers to balance business, technology and design priorities to deliver brand-defining product and service experiences. The position requires the ability to understand strategic impacts but concentrates on the day-to-day details in order to ensure tactical execution.

The Product Owner is responsible for executing the strategy for their area of responsibility based on client and company needs, which can include client experience, back-office processes or systemic processes outside the client journey. They are a key resource in backlog management for the teams. The Product Owner works hand-in-hand with Product Managers to translate the product vision into epics and features that can be actioned by the delivery teams. The work will span the entire delivery process; from assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts.

Taking a holistic perspective, this position is responsible for delivering the experience across all related pieces within their assigned area of responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
  • The primary focus of this role will be with our Client Engagement Platform (Salesforce)
  • Lead their delivery team's priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management.
  • Align with product managers to clearly articulate product strategy to the delivery team.
  • Deliver new experiences by working directly with delivery, experience design, business, and operations partners to design new products and improvements to existing capabilities.
  • Author and maintain the team's backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities.
  • Perform triage on critical issues and communicate consistently and clearly with all concerned parties.
  • Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use.
  • Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions.
  • Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity.
  • Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, and to ensure overall adherence to the product roadmap and enterprise strategic themes.
  • Facilitate sprint demos and provide final acceptance for completed user stories in sprint demos; ensuring that the story meets acceptance criteria and otherwise meets its definition of done.
  • Co-ordinate the creation of release-specific business documents, such as support model definitions, go/no-go approvals, internal release notes, and release-related living documents.
  • Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Partner with product manager on evidence to support recommendations.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
  • Five or more years of banking, financial services, digital, or other relevant work experience
  • Three or more years of product, analysis, technology, and/or design experience
  • Three or more years of leading cross functional teams
  • Experience defining and delivering digital business initiatives to execute on a product roadmap
  • Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
  • Ability to translate strategic plans into tactical daily actions for execution
  • Ability to lead cross-functional teams without formal authority
  • Comfortable managing concurrent projects in a fast-based, results-driven environment
  • Comfortable with ambiguity, leading work autonomously, and making independent decisions
  • Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
  • Excellent skills in presentation, facilitation, communication, and negotiation
Preferred Qualifications:
  • Previous experience working as a Product Owner for Agile team(s)
  • Experience working with distributed teams (onshore/offshore)
  • Certified SAFe® Product Owner/Product Manager (or equivalent)
  • Knowledge and/or experience with:

o Agile Methodology

o Business Acceptance Testing

o Roadmap Planning

o Salesforce: CRM Implementation, Financial Services Cloud, Sales Cloud, Service Cloud

o User Acceptance Testing (UAT)

o User Experience (UX) Testing

***For a qualified candidate, located outside of the Truist footprint, a remote workstyle (i.e. telecommuting) may be considered. Work hours will support Eastern Standard Time***

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Frequently (25% - 50% of the time)

Walking

Frequently (25% - 50% of the time)
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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