Customer Service Agent

4 weeks ago

Santa Ana, United States Sixt Full time
Company Description

Job Description

Job Description

Ready to elevate your customer service game? At SIXT Santa Ana Airport operations, you'll be the star of customer engagement and vehicle management From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly rate of $19.86/hr plus full benefits.

YOUR ROLE AT SIXT
  • Customer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experience
  • Attention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
  • Service Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
  • Vehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
  • Adaptability You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
  • Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
  • Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
  • Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
  • Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
  • Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
  • Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
  • Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
  • Bonus Plan Take advantage of a bonus plan based on performance
  • Employee Assistance Program Access support whenever needed through our Employee Assistance Program
  • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
  • Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance


Qualifications

Additional Information

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now

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