Contact Center Rep II

2 months ago

Toledo, United States Directions Credit Union Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.

  • Assumes responsibility for the effective and professional completion of Contact Center Representative functions.
  • Resolves a wide variety of member telephone, email, chat, and branch questions, problems and concerns in a timely manner.
  • Provides information to members on accounts, payments, interest rates, auto valuations, loan options, savings programs policies, procedures and routes calls to necessary personnel.
  • Performs basic maintenance functions and automatic transfers for loan payments.Assists members with on-line and mobile banking, E-Statements, Remote Deposit Capture and Bill pay.
  • Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
  • Assumes responsibility for related duties as required or assigned.
  • The employee is responsible for reading and shall strictly adhere to all policies, rules and regulations, and training that have been or that may hereafter be established by or applicable to Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company's handbook(s).


`Directions Credit Union is an Equal Opportunity Employer AA M/F/Vet/Disability or other characteristic protected under federal, state, or local law.``

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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