Dispatcher Dispatch Manager

4 days ago

Kent, United States Glass Doctor of Western Washington Full time

Serving Seattle and Western Washington since 1962, Glass Doctor offers quick and affordable glass services to business, home, and auto owners. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.

As a Dispatcher, you are a key member of the team and act as the operation hub. You work closely with installers, technicians, customer service and inside sales to ensure a smooth work flow and successful operation.

You lead by example, have excellent communication and interpersonal skills, and think in a logical and progressive manner. Confident and detail-oriented, you are accustomed to working in fast paced environments and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

Schedule installation in a efficient manner to meet companies daily sales goals.

Schedule appointments/estimates insuring timely service and sending the technician with the proper skill set to customers.

Responsible to manage installs and appointments to maximize efficiency and meet companies sales and productivity goals on a daily basis.

Communicate with customers to keep them informed regarding appointments and estimated time of arrivals throughout the day.

Managing customer complaints regarding timeliness of technicians arriving to the customers home or business.

Order glass as technicians sell jobs in the field.

Sell home and business glass services to customers, when necessary

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

High school graduate or equivalent.

Prior experience with dispatching in the trade service business is a significant plus.

Ability to work under pressure.

Ability to manage, direct and communicate with technicians who can be strong willed.

Ability and comfort level in communicating and managing what can be difficult customer situations when rescheduling or adjustment to route schedules and times of service are required.

Ability to prioritize and operate under pressure and what can often be a stressful environment.

High level of reliability

Computer literate, with working knowledge of work processing, business software and spreadsheet applications

Excellent communication skills

Good organizational and time management skills

Benefits: Medical, Dental, 401k, Paid Time off and Supplemental Benefits

We are actively interviewing for this position - Apply today and our hiring manager will follow-up

Notice

Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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