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Outpatient scheduler
4 weeks ago
Full timeShift:
Day Shift
Description:
Schedules all outpatient specialist appointments. Tracks compliance with appointments and all accompanying tasks.
Position Title: Scheduler
Location: LIFE New Jersey
Hours: Full Time
Position Purpose:
The Scheduler will coordinate and schedule external appointments for all participants at the PACE Organization (PO). This role involves preparing schedules in line with participant needs and care plans as designed by the interdisciplinary team, and working closely with the transportation department, participants, caregivers, and center staff.
What You Will Do:
- Demonstrate the Mission, Vision, Values, and Guiding Behaviors of Trinity Health and Trinity Health PACE (TH PACE) in all interactions.
- Create and maintain a warm, calm environment in the office.
- Collaborate across all divisions within TH PACE.
- Adhere to established policies, procedures, and work schedules.
- Foster a team environment and resolve conflicts.
- Maintain knowledge of relevant laws, regulations, and organizational policies.
- Be prepared for disaster recovery and crisis management as needed.
- Attend required training sessions.
- Maintain accurate participant schedules and update them as necessary.
- Communicate effectively with all departments regarding participant appointments.
- Ensure accuracy in scheduling and participant education.
- Utilize electronic scheduling systems and track agency personnel training.
- Review and approve agency invoices in the manager's absence.
- Create necessary authorizations and remind participants/caregivers of appointments.
- High School Diploma or equivalent required; Associate's Degree preferred.
- At least one year of scheduling experience.
- Experience working with a frail or elderly population is preferred.
- Compliance with health requirements as specified by state regulations.
- Strong business acumen, conflict management, customer focus, and decision-making skills.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and scheduling systems.
- High degree of personal accountability and independent decision-making ability.
- Superior organizational skills and ability to manage multiple tasks.
- Problem-solving skills and flexibility in work priorities.
- Ability to travel up to 10% within the center's geographic region.
- Collaborative and supportive work environment.
- Opportunities for professional development and training.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Ministry/Facility Information:
Join us in making a difference in the lives of our participants by ensuring they receive the care and services they need. Apply today to become a valued member of our team
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
