Director of Brand Management

4 weeks ago

Des Moines, United States Guild Collective Full time

The CMO Voice for Clients and Team. Driver of Strategic, Human-First Solutions. Builder and Owner of Meaningful Relationships.

The Director of Brand Management at Guild Collective is responsible for all client relationships and retention, driving strategic solutions and deep relational trust both internally and externally, leading to revenue growth. This role is also responsible for the nourishment and cultivation of a human-first, world-class brand team. With this posture.

Through these responsibilities:

Ownership

Responsible for all client relationships and client health. Direct management of top Guild Collective clients. Communicate with care, clarity, & consistency to client team, Guild team, & external partners. Know client growth objectives & deliver creative solutions to meet and exceed them. Lead the delivery of unreasonable, human-first client service. Project, measure, and report on client revenue. Measure and report on account profitability. Collaborate with CEO and COO to earn new client engagements. Expand current client relationships. Lead the development of contracts and collaborate with Operations to ensure profitable contracts. Commitment to Process

Organize & be held accountable for delivering the client marketing project plan for clients you directly manage, and support and oversee this work for team members you manage. Collaborate with Operations to ensure proper workload for team members. Responsible for developing and upholding Guild Collective client experience standards and processes in collaboration with CEO and COO. Demonstrates openness and responsiveness to development feedback and accountability during your formal times of review (biannual and annual reviews). Quality

Proactive communication to clients and internal team on projects, issues, and challenges. Clear and thorough context on all client projects and deliverables. Development of the brand team to deliver clear, strategic direction and feedback on all client deliverables and strategies. Client-Facing

Lead weekly client check-in calls & coordinate updates with Guild team & external partners. Attend key client functions, quarterly meetings, & other critical events as a Guild representative. Be the owner of client relationships and work with care to deliver tremendous service and results. Build, model and uphold Guild Collective client service standards. Build strategic client connection events that support the revenue goals of the agency and foster relational trust. Staff Culture

Consistent participation and adherence to company meetings and internal communications. Attend Guild Collective’s weekly team meetings, quarterly business review meetings, and other core team meetings. Leadership

Leadership and development of the brand team. Allocation of workload to brand team. Act as CMO voice for our clients and our team. Proactive and consistent communication to COO on all client issues, risks, and relationships, and brand team health. As supervisor, ensure each member of your team is actively participating in and taking personal ownership of their 90 day new team member onboarding plan process. As supervisor, in collaboration with the COO, facilitating the vital process of formal reviews (trimester and annual reviews), that provide direction, support, and accountability to your team members and the accomplishment of their goals and objectives. Awesome. We’re a team comprised of trustworthy, brave, unapologetic, vibrant, creative, excellent, gritty, and empathetic storytellers. SquareWork, our coworking space in Liberty, is the physical home base, but lots of our work is done at client sites, production shoots, or in our comfortable clothes at home. Did we mention that SquareWork has specialty coffee, unique and differentiated work spaces, lounge areas, snacks, a stocked fridge, and NBA Jam? We want all of you when you’re working. And none of you when you’re not. We love our jobs. And our families. Other

Sales pitch time: A few things we DON’T DO: wear ties, have cubicles, yell at anyone, make you feel guilty for going to your daughter’s dance recital or your friend’s birthday party. A few things we DO DO (it’s always funny): love our clients, trust each other, work really hard, care more than we maybe should, work from wherever, invest in ourselves, believe the best is yet to come while also being so grateful for what we’re doing right this second, laugh a lot, do really creative and meaningful work with really incredible clients and partners, cause a ruckus sometimes, go to our daughter’s dance recitals and our friend’s birthday parties, wear really comfortable clothes to work, have lots of sweet Guild Collective swag, send lots of emojis, drink La Croix and loads of coffee. If that sounds boring or lame to you, please don’t apply. If you read this far and something in you said, “um, heck yes”, maybe we should talk. Disclosures

Guild Collective relies upon the accuracy of information contained in all applications, resumes and other data presented or discovered throughout the application process. Accordingly, any misrepresentation, falsification or omission may result in exclusion from further consideration.. Guild Collective may conduct a background check, employment history verification, or reference check with applicant’s signed consent and as permitted by law. All offers are contingent upon a satisfactory background check. Guild Collective requires that all freelance partners execute a Non-Competition, Non-Solicitation, Intellectual Property and Confidential Information Agreement. Guild Collective is an Equal Opportunity Employer. Ready to apply?

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