Proactive Network Maintenance Specialist

1 week ago

Cumberland, United States COGECO Full time

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.Time Type:RegularJob Description :The Proactive Network Maintenance Specialist will oversee and implement proactive maintenance programs for the telecommunications network infrastructure. This role focuses on identifying, addressing, and preventing potential issues within the network to ensure optimal performance, reducing downtime, and extending the critical infrastructure lifecycle. The ideal candidate will have a strong background in telecommunications networks, leadership experience, and a proactive approach to problem-solvingKey Responsibilities:Design and oversee preventative maintenance programs to address potential vulnerabilities in the network infrastructure.Work closely with engineering and operations teams to identify recurring issues and develop long-term solutions.Analyze network performance data to identify patterns of degradation or failure.Utilize predictive analytics to forecast potential network failures and intervene before they impact service.Monitor KPIs related to network uptime, performance, and maintenance efficiency.Work with third-party vendors and service providers to ensure that all maintenance activities are completed in a timely and cost-effective manner.Collaborate with internal stakeholders, such as the engineering, IT, and customer service teams, to ensure seamless communication and coordination of maintenance activities.Establish and enforce network maintenance protocols and procedures that comply with industry standards and regulatory requirements.Identify risks associated with network components and develop plans to mitigate those risks.Ensure documentation of all preventative maintenance activities and maintain accurate records of network assets.Conduct regular assessments of the network to improve efficiency, reduce operational costs, and improve uptime.Recommend improvements to network architecture and design based on preventative maintenance findings.Stay updated on the latest trends in network maintenance and technologies, and implement best practices.Desired Skills and Experience:Technical operations with cable carrier with a minimum of 5 years progressive leadership experienceStrong leadership skills with proven ability to provide very effective, results oriented directionAdvanced knowledge of HFC topology and metrics which include MER, BER, and other customer impacting parametersPassive Optical Network experience with OSP topology and ability to identify metrics of successStrong written and oral communication skills: ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional mannerExtensive knowledge of MS Office products such as Word, Excel, PowerPoint, etc.Working knowledge of Google platforms such as Google document sharing and Google SheetsAbility to work remotely through video conference platforms such as Google Meets50% travel between Breezeline and Cogeco systems.Experience in CSG Work Force Express deployment and usage.Bilingual (English/French) proficiency is desirable in some locations but not required.Location :Cumberland, MDCompany :BreezelineAt Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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