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Treatment Coordinator

2 months ago

Edison, United States MAX Surgical Specialty Management Full time

Our practice Riverside Oral Surgery is seeking a Treatment Coordinator to join our Edison, NJ team

The Treatment Coordinator's main job responsibility is to clearly explain treatment options and related costs. The Treatment Coordinator is a liaison between the surgeon and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the surgeon and presenting it to the patient. S/he are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry.

Essential Duties & Responsibilities:

  • Treatment Consultation with Surgeon
    • Be present during comprehensive exams to understand patient treatment needs. When necessary, be present during re-care exams to understand patient treatment needs.
    • Enter the treatment plan with proper coding into WinOMS
  • Presenting Treatment Plan to Patient
    • Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.
    • Invite patients to the consultation room to explain specifics on their insurance and what is covered & out of pocket.
    • Educate patients, as necessary, regarding their dental benefits.
    • Present case fees and financial options to patients and answer any questions about the procedure.
    • Ensure patients fully understand their treatment plan and overcome any objections to proposed treatment to facilitate the decision to say "yes."
    • Upon the conclusion of this meeting, prepare an alert in WinOMS for PCCs on how treatment calculations were figured out.
    • Any approved discounts are also added as a note in WinOMS to ensure the billing department is aware of exactly which parts of the treatment plan are being discounted and why.
    • Prepare the formal financial agreement on ROS letterhead for the patient to sign and scan it into their file.
  • Ongoing Organization & Maintenance of Treatment Planning
    • Prepare and execute a weekly meeting with the surgeon to go over any outstanding cases that need follow up on treatment plan.
    • Prepare and maintain a recall list: follow up on anyone who hasn't scheduled in 3 weeks to check in. If someone cancels, they need to be added on recall list.
    • Prepare and maintain an unscheduled treatment report: anyone who had a treatment plan who hasn't scheduled in the past 3 months, send a letter in the mail.
  • Other duties
    • Support the billing department with ensuring patients are up to date on their financial obligations. Proactively communicate with the back office so they know any changes in the patient's financial status.
    • Send any surgical guides out to labs: i.e. impression, ct scans.
    • On any implant related surgeries, send an email to the dentist "consult thank you letter" to ensure they understand our mutual patients treatment plan and timeline.
      • Once patients are ready restorations, support the surgeon in preparing an email to the referring dentist with timeline and implant size used.
    • Build & maintain relationship with general dentists in the area.
    • Assist in maintaining and developing systems such as checklists to verify workflow and streamline patient care.
Perks of the Job:
  • Highly competitive hourly rates, quarterly bonus structure, plus annual performance and compensation reviews.
  • Competitive health insurance and benefits, including medical, dental, vision, disability, and more. We contribute $400/month or $4,800/year to your coverage.
  • 401k retirement savings plan that includes employer matching contributions of 3.5%.
  • From day one, you get two weeks off for vacation, sick leave, personal time, and holidays. Seniority-based paid time off increases to six weeks.
  • Advance your career growth with opportunities in the most extensive growing oral surgery practice in the Northeast.
  • You can enjoy opportunities to attend company-sponsored events such as ski trips, concerts, sporting events, giveaways, and more.
About MAX-SSM:
At Max Surgical Specialty Management, we're proud to serve esteemed practices Riverside Oral Surgery, Oral Surgery Group, Coastal Oral Surgery, Vermont Oral Surgery Associates, Northern Vermont Oral Surgery, New York Oral, Maxillofacial, & Implant Surgery, Lititz Oral Surgery, and Begley Oral and Maxillofacial Surgery.

Join us in reshaping the landscape of surgical care. Explore more at www.max-ssm.com

MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.