Customer Service Representative

3 weeks ago


Jersey City, United States Angela Scribe Full time
Job Title: Customer Service Representative

Location: Jersey City, NJ

Job Type: Full-Time

Job Overview:

As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. You will work closely with other departments to ensure timely resolution and deliver a positive customer experience.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
  • Provide accurate, valid, and complete information to customers by using the right methods and tools.
  • Document customer interactions, process customer accounts, and file documents as needed.
  • Collaborate with the team to ensure consistent, high-quality service and share customer feedback to improve our products and services.
  • Keep up-to-date on product knowledge, policies, and procedures to assist customers effectively.
Qualifications:
  • High school diploma or equivalent required; college degree preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficient in Microsoft Office Suite; experience with CRM software is a plus.


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