Customer Success Manager, SMB
2 months ago
In the past 18 months, we scaled our customer base from 0→900+ for a SaaS product with our first CSM hired in Dec. 2022. We now have multiple teams of CSMs and are looking to bring on additional talent that can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individual will be focused on providing a positive customer experience and driving growth through gross renewals and net retention improvements. This role will have a very real impact on every customer decision we make, supporting growth efforts, product development, and of course, customers
The role's portfolio will primarily comprise of 120-250 SMB accounts.
What you'll do:
- Champion Customer Happiness: Be the go-to advocate for your clients, ensuring their happiness, loyalty, and growth with EvenUp's services.
- Navigate Relationships: Forge meaningful connections with your clients, from leadership to users, making the adoption of EvenUp's technology a breeze.
- Communication Guru: Keep the communication lines open, clear, and always in sync with both external clients and internal teams.
- Renewal Superstar: Own the entire contract renewal process, keeping your clients engaged while collaborating closely with EvenUp's sales and finance teams for win-win outcomes.
- Goal Achievement Partner: Work hand in hand with your clients to establish and achieve vital goals and key performance indicators (KPIs), guaranteeing their ongoing and expanding success with EvenUp.
- Platform Enthusiast: Drive adoption, effectiveness, and growth of our platform among your customers and end-users.
- Strategic Guide: Document use cases, craft success plans, and advocate for your clients, influencing EvenUp's product development and roadmap.
- Expand Possibilities: Leverage your expertise to broaden your clients' utilization of the EvenUp platform and find creative solutions.
- Trusted Ally: Build trust and be a strategic advisor to your clients, delivering insights and value.
- Stakeholder Networker: Foster and leverage relationships within your client organizations to drive adoption and support new opportunities, building a strong support network.
- Escalation Guru: Handle client escalations with finesse, maintaining a speedy communication channel for service-related matters.
- Revenue Accelerator: Identify upsell opportunities, explore new revenue streams, and collaborate closely with our Sales team.
- Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus.
- Proven experience in customer success, account management, or a related role.Stellar problem-solving skills, a knack for creative solutions, and a proactive approach.
- Exceptional interpersonal and communication skills.
- Motivated to deliver outstanding customer experiences.
- Familiarity with SaaS or service-oriented business models.
- Experience in Legal Tech or working with Legal Professionals is a plus.
- Ability to travel within the United States up to 25% is required
Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or level of experience. To that end, we offer:
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees
About EvenUp:
EvenUp is a venture-backed generative AI startup that ensures injury victims are awarded the full value of their claims, expanding the $100B+ in awards granted to injury victims each year. Every year, the legal system has made it difficult for millions of ordinary people to seek justice, especially for folks without means or who come from underrepresented backgrounds. Our vision is to help these injury victims get the justice they deserve, irrespective of their income, demographics, or the quality of their legal representation.
EvenUp operates across a variety of personal injury cases, including motor vehicle accidents and negligence claims. Our AI-driven software empowers attorneys to accurately assess the value of these cases by doing a core part of their workflow (legal drafting), enabling them to secure larger settlements in record time. As EvenUp evaluates more cases, our proprietary data grows, enhancing the precision of our predictions and delivering more value to both attorneys and victims alike.
We are one of the fastest growing startups ($0 to $25M in ARR in < 3 years) and are funded by some of the best investors in the world, including Signalfire, Bain, and Bessemer, who led our recent $50M Series B. Learn more about www.evenuplaw.com.
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
SMB Customer Success Manager
1 month ago
San Francisco, United States TBWA\Chiat\Day Full timeRollWorks, the B2B division of NextRoll, is looking for its next SMB Customer Success Manager to work with some of RollWorks’ highest potential customers. In this role, you will be central to building and maintaining strong relationships at scale and connecting customers’ goals to use cases within our product, driving enablement and full adoption,...
-
SMB Customer Success Manager
4 weeks ago
San Francisco, California, United States TBWA\Chiat\Day Full timeAbout the RoleWe are seeking a highly motivated and experienced SMB Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to drive adoption and retention of our productBuild and...
-
SMB Customer Success Manager
1 month ago
San Francisco, United States NextRoll Full timeRollWorks, the B2B division of NextRoll, is looking for its next SMB Customer Success Manager to work with some of RollWorks' highest potential customers. In this role, you will be central to building and maintaining strong relationships at scale and connecting customers' goals to use cases within our product, driving enablement and full adoption, ultimately...
-
SMB Customer Success Manager
1 month ago
San Francisco, United States NextRoll Inc. Full timeRollWorks, the B2B division of NextRoll, is looking for its next SMB Customer Success Manager to work with some of RollWorks' highest potential customers. In this role, you will be central to building and maintaining strong relationships at scale and connecting customers' goals to use cases within our product, driving enablement and full adoption, ultimately...
-
Customer Success Manager
3 months ago
San Francisco, United States Origin Full timeAbout Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the #1 source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States A S S E M B L E D Full timeAbout AssembledAssembled is a cutting-edge software company that's revolutionizing customer support teams. Our workforce management platform helps innovative companies like Stripe, Etsy, and Robinhood schedule, forecast, and organize their support teams. With $70m in funding from top investors, we're poised for rapid growth and are looking for a talented...
-
Customer Success Manager
1 month ago
San Francisco, California, United States A S S E M B L E D Full timeAbout AssembledAssembled is a cutting-edge workforce management platform that empowers customer support teams to transform and elevate their operations. With a strong focus on innovation and customer success, we're building software that uniquely solves a universal problem within all service organizations.Job Title: Customer Success Manager - SMBWe're...
-
Customer Success Manager
1 month ago
San Francisco, California, United States GEMÜ Full timeAbout the RoleGem is seeking an experienced Customer Success Manager to play a crucial role in ensuring the success of our long-tail SMB and Mid-Market customers.Key ResponsibilitiesManage a portfolio of SMB and Mid-Market customers.Demonstrate sustained value throughout the customer lifecycle, address and mitigate churn proactively, and partner with Renewal...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States GEMÜ Full timeAbout GemGem is the AI-powered recruiting platform that helps TA teams maximize productivity, hire faster, and save money. Our all-in-one platform offers integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more.With Gem, teams can source talent five times faster and double their talent pipelines. Our platform also enables...
-
Customer Success Manager
2 weeks ago
San Jose, California, United States Insight Global Full timeKey Responsibilities:As a Customer Success Manager at Insight Global, you will serve as the primary point of contact for a portfolio of micro merchants, developing and maintaining strong relationships with clients to understand their business goals and challenges.We are seeking a results-oriented professional with 5+ years of experience in customer success,...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Port53 Full timeAbout Us At Port53, our mission is to enable small and medium sized businesses to safely and securely thrive in the digital world. We are a startup headquartered in San Francisco with an international presence in Canada and the United Kingdom and a second in New York City. We are Cisco’s fastest growing security partner globally, an established leader in...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States DuploCloud Inc Full timeAbout DuploCloudDuploCloud is a software platform that empowers engineering teams to achieve their infrastructure automation, security, and compliance goals through DevOps-as-a-Service.We strive to make DevOps and Infrastructure-as-Code accessible to everyone, allowing application developers to focus on building applications rather than writing thousands of...
-
Customer Success Manager
3 weeks ago
San Francisco, California, United States Handshake Full timeJob Title: Manager of Mid-Market Customer SuccessAt Handshake, we're on a mission to launch careers and grow companies by making the best matches between companies and new graduates from all backgrounds. We're seeking a highly skilled and experienced Manager of Mid-Market Customer Success to join our Employer Customer Success team.About the RoleWe're looking...
-
Customer Success Manager
3 weeks ago
San Jose, United States Insight Global Full timeHybrid 6 Month Contract to Hire Required Skills & Experience - 5-7 years of experience in sales, with a strong preference for candidates with an account management background. - SMB Background: Proven experience working with small to medium-sized businesses. - Excellent communication and interpersonal skills, with the ability to build and maintain strong...
-
Customer Success Manager
6 days ago
San Jose, California, United States Insight Global Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Insight Global. This role focuses on managing and growing our high-value merchant accounts within the SMB sector.Key ResponsibilitiesSupport and manage a portfolio of several hundred North America-based accounts, each generating significant payment volume with...
-
Customer Success Manager
4 weeks ago
San Jose, United States Insight Global Full timeHybrid6 Month Contract to HireRequired Skills & Experience- 5-7 years of experience in sales, with a strong preference for candidates with an account management background. - SMB Background: Proven experience working with small to medium-sized businesses. - Excellent communication and interpersonal skills, with the ability to build and maintain strong...
-
Customer Success Manager
4 weeks ago
San Jose, United States Insight Global Full timeHybrid6 Month Contract to HireRequired Skills & Experience- 5-7 years of experience in sales, with a strong preference for candidates with an account management background. - SMB Background: Proven experience working with small to medium-sized businesses. - Excellent communication and interpersonal skills, with the ability to build and maintain strong...
-
Customer Success Manager
4 weeks ago
San Jose, United States Insight Global Full timeJob Title: Customer Success ManagerLocation: San Jose, CA (In-office 3-4 days a week)Contract Length: 6 months (converting top performers)Experience Level: 5+ Years of ExperienceJob Description:A FinTech company is seeking a dedicated and experienced Customer Success Manager to join our team. This role focuses on managing and growing our high-value merchant...
-
Customer Success Manager
4 months ago
San Francisco, United States DuploCloud Inc Full timeAbout DuploCloud: DuploCloud is a software platform that allows engineering teams to achieve their infrastructure automation, security and compliance goals by offering DevOps-as-a-Service. We strive to make DevOps and Infrastructure-as-Code accessible for everyone; where application developers can focus on building applications rather than writing thousands...
-
San Francisco, California, United States Handshake Full timeAbout the RoleWe are seeking a seasoned Customer Success Manager to lead our mid-market Employer Customer Success team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and expansion in the mid-market segment.Key ResponsibilitiesLead a high-performing team of Customer Success Managers to...
