Manager, Crisis

2 weeks ago


Newton, United States Panera Bread Full time

Job Description

Job Description

The Manager, Crisis & Enterprise Risk will be responsible for supporting initiatives key to protecting the Panera brand including areas such as: crisis management, illness monitoring, risk assessments, guest claims, associate claims, and more.

The ideal candidate for this role will have the ability to make quick decisions during high pressure situations, communicate effectively, and act as a reassuring presence for our associates. In addition to the real-time management of brand crises at all levels, this individual will be responsible for managing ad hoc crises and helping with safety related topics. The candidate should have excellent project management, communications skills and the ability to interact with guests and associates in an appropriate manner.

Responsibilities: Manage the Service Now platform, for Illness, Crisis, and Enterprise Risk Management

Work with IT and update as necessary Create reports and surveys as needed Communicate with cafes as required

Provide “on call” support on nights and weekends as assigned to ensure immediate response to potential crisis events During a crisis event, manage cross functional team/response, document throughout. Manage other ad hoc risk management projects and crises as assigned Build communications and other materials as needed Build and deploy reports on a regular basis for senior leadership Assist in general risk management functions such as administrative tasks, certificates of insurance, incident management, research, document gathering, etc.

Requirements: 2 + years relevant crisis

management/emergency

response experience Certification in Crisis Management / Emergency Planning a plus Ability to calmly strategize under the pressure of a crisis situation Restaurant industry experience with strong understanding of restaurant operations, including sanitation and food safety procedures a plus Customer service experience (internal or external) preferred Experience with data management in a case management or CRM system Excellent interpersonal and communication skills Strong critical thinking, problem-solving and decision-making skills Strong time management skills Flexibility to be on call and work non-standard hours as needed

Crisis calls can come at any time Expect to be “on call” on some weekends, evenings, and holidays Must be agile and able to work on-the-go while on call

Additional Description :

#J-18808-Ljbffr


  • Manager, Crisis

    5 days ago


    West Newton, United States Panera Bread Full time

    Manager, Crisis & Enterprise Risk The Manager, Crisis & Enterprise Risk will be responsible for supporting initiatives key to protecting the Panera brand including areas such as: crisis management, illness monitoring, risk assessments, guest claims, associate claims, and more. The ideal candidate for this role will have the ability to make quick decisions...

  • Manager, Crisis

    2 weeks ago


    West Newton, United States Panera Bread Full time

    Job DescriptionJob DescriptionThe Manager, Crisis & Enterprise Risk will be responsible for supporting initiatives key to protecting the Panera brand including areas such as: crisis management, illness monitoring, risk assessments, guest claims, associate claims, and more.The ideal candidate for this role will have the ability to make quick decisions during...


  • Newton, United States William James College Full time

    Embedded in the Framingham Police Department, the Co-Response Clinician will work alongside police officers and provide crisis response to individuals in need. Co-response clinicians offer on-scene de-escalation, support, assessment of mental status, social functioning, and determine level of risk to self and others. Essential Functions * Work...

  • Residential Manager

    3 days ago


    Newton, United States Jewish Family & Children's Service of Greater Boston Full time

    The **Residential Manager** is responsible for management of a Department of Developmental Disabilities (DDS) funded group home for adults with intellectual disabilities. The Residential Manager works in the home to promote residents' health and safety, community integration, and person-centered support to pursue individual goals and be as independent as...


  • Newton, United States Bridgeway Behavioral Health Services Full time

    Job DescriptionJob DescriptionMake a Difference at Bridgeway Behavioral Health Services! Bridgeway offers uniquely rewarding experience in a supportive Team atmosphere. We invest in our employees. We offer excellent salary and benefits packages, and opportunities to advance your career. Become part of the Bridgeway Behavioral Health Services Team! Make a...

  • Safety Manager

    1 week ago


    Newton, United States Arcosa Full time

    Arcosa Wind Towers, Inc. is a leading manufacturer of structural wind towers in North America. We focus on excellence, offering premier value to our customers. Arcosa Wind Towers  is looking to hire an  EHS Manager . The EHS Manager will manage all environmental, health, and safety risks associated with company operations. The successful candidate...

  • Shelter Case Manager

    4 weeks ago


    Newton, United States Health Equity International Full time

    **Program Mission Statement**: To provide culturally competent assistance to families with the tools and services that empower independence, leading to securing sustainable housing, employment and financial security as we move forward as a united community. **Overview of Role**: As a full-time Shelter Case Manager at Health Equity International (HEI), you...


  • Newton, United States Newton Public Schools Full time

    Department: Student Services Job Title: Board Certified Behavior Analyst FLSA Status: (Exempt/Non-exempt) Exempt; Unit A Reports to: Supervisor of Applied Behavior Analysis In compliance with state and federal laws, newton public schools is committed to equity, anti-racism and a nondiscrimination policy for students, employees and prospective applicants....


  • Newton, United States Mental Health Association Full time

    The mission of the Mental Health Association is to promote mental health, with the integration of physical healthcare, to improve the care and treatment of individuals with mental illness, and to remove the stigma associated with mental health disorders and addictions.MHA is seeking a full time therapist to join our EISS Wellness Hub Team!Benefits of working...


  • Newton, United States Mental Health Association Full time

    The mission of the Mental Health Association is to promote mental health, with the integration of physical healthcare, to improve the care and treatment of individuals with mental illness, and to remove the stigma associated with mental health disorders and addictions.MHA is seeking a full time therapist to join our EISS Wellness Hub Team!Benefits of working...


  • Newton, United States Mental Health Association Full time

    Job DescriptionJob DescriptionThe mission of the Mental Health Association is to promote mental health, with the integration of physical healthcare, to improve the care and treatment of individuals with mental illness, and to remove the stigma associated with mental health disorders and addictions.MHA is seeking a full time therapist to join our EISS...


  • Newton, United States Elevance Health Full time

    Shift: Monday; Wednesday - Friday 5:30pm – 4:00AM ET Location: Candidate must be within the state of Massachusetts A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program,...


  • Newton, United States Partners Healthcare System Full time

    We have an immediate opening in our Inpatient Psychiatry Unit at NWH. If you are a dedicated mental health care professional, and truly want to be part of an amazing group, consider learning more about our team. The Mental Health Counselor provides care to patients under the direction of the Registered Nurse. The MHC contributes to the assessment, planning,...


  • Newton, United States Northland Full time

    Position Purpose: Working closely with executive management, the Director of Marketing prepares and executes the strategic marketing programs, social media and public relations efforts for Northland's portfolio of multifamily communities. Essential Functions: The following list of essential job functions is not exhaustive and may be supplemented or modified,...


  • Newton, United States Atlantic Health (SP) Full time

    Creates a working environment that promotes positive employee engagement, adherence to company policies, effective communications, collaboration, innovation, optimal productivity and continuous learning. Assures that systems are in place to ensure appropriate resources and competent staff. Directs department operations on a continuous basis and advises...


  • Newton, United States Commonwealth of MA - Health & Human Services Full time

    The Massachusetts Department of Public Health’s Sexual Assault Nurse Examiner (SANE) Program is a national leader and innovator in providing trauma-informed, forensic nursing care to sexual assault patients through its in-person SANE and Pediatric SANE Programs, and its pioneering TeleSANE program. The MA SANE Program acknowledges the history of structural...


  • Newton, United States Newton Public Schools Full time

    Department: Student Services Job Title: School Psychologist FLSA Status: (Exempt/Non-exempt) Exempt; Unit A Reports to: Coordinator for Therapeutic Services; Building Principal; Building Level Special Education Administrator; Associate or Assistant Superintendent In compliance with state and federal laws, newton public schools is committed to equity,...

  • Housing Specialist

    2 weeks ago


    Newton, United States Project Self-Sufficiency Full time

    Full-time housing development specialist with a passion for helping to alleviate the homeless crisis needed to spearhead fundraising, research, development, and procurement of affordable, permanent housing for individuals and families in need. The housing specialist's responsibilities include researching and accessing available funding streams, and liaising...


  • Newton, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years school psychologist experience required.Sunbelt Staffing is currently working with a school district that is actively looking for a full-time School Psychologist for the remainder of the current 23/24 school year near Newton, NH. Interviews are currently being conducted - please apply below if...

  • Housing Specialist

    1 month ago


    Newton, United States Project Self-Sufficiency Full time

    Full-time housing development specialist with a passion for helping to alleviate the homeless crisis needed to spearhead fundraising, research, development, and procurement of affordable, permanent housing for individuals and families in need. The housing specialist's responsibilities include researching and accessing available funding streams, and liaising...