Appointment Coordinator

7 days ago

Los Angeles, United States a s c treatment group Full time

Job Description

Job Description Salary: $22 - $25 (negotiable) Mental Health and Medical Administrative Assistant (Appointment

Coordinator/Driver) Out-Patient Services in North Hollywood

Position Schedule: Monday - Friday (8:00am - 4:00pm) Off weekends and most major holidays

Job Summary: We are seeking a dedicated and compassionate individual to fill the role of Appointment

Coordinator/Driver.

This position involves transporting individuals with mental health challenges to and from appointments, treatment facilities, and other locations as needed. The driver will play a crucial role in ensuring the safety, comfort, and well-being of the clients during transportation. Scheduling and coordinating medical appointments, images/labs and other

Qualifications: Medical Assistant Program or Certified Nursing Assistant preferred, with a preference for candidates with at least two years of experience. Knowledge of clinical terms, CPR and first aid certification, basic computer skills, and current De-escalation Training certification are desirable.

Responsibilities and Duties: Client Care/Supervision

At ASC, our focus is always on meeting our clients' needs and providing exceptional services. As a healthcare and mental health administrative assistant, you will have the opportunity to make a meaningful impact on our clients' lives. Your responsibilities include:

Handling administrative and clerical tasks. Preparing clients' medical records. Acting as a liaison between the program nurse and clinical services. Incorporating individual needs into direct service and sharing client progress.

Maintain a professional and empathetic demeanor when interacting with clients. Assisting with crisis intervention, working collaboratively with the team and clients. Collaborating with healthcare providers to schedule lab work and appointments. Documenting the services provided in electronic health record and collect and document vital signs. Responsible with maintaining Microsoft excel logs that relate to client care. Safely transport individuals with mental health challenges to various appointment destinations in a timely manner (appointments can include; medical, dental, images/lab, podiatry, specialist, optometrist and others. Follow established routes and schedules, while also being flexible to accommodate any changes or unforeseen circumstances. Ensure the safety and security of clients at all times during appointments. Demonstrate sensitivity, provide support and modeling when assisting clients in the community. Maintain the cleanliness and organization of the vehicle, perform routine inspections and maintenance checks. Communicate effectively with supervisors, and other team members to provide updates on schedules, delays, or any passenger-related concerns.

Uphold confidentiality and privacy standards in accordance with regulations and organizational policies. Provide assistance to clients as needed, which may include helping with light mobility, navigating locations, or offering support during appointments.

Schedule: This full-time position offers flexibility to accommodate individual providers' needs within our program, Appointment Coordinator position operates Monday - Friday (after hours/weekends as needed). Instruction: As an administrative assistant, you will directly assist clients by modeling healthy communication and helping them overcome challenges in personal care.

Meetings: Your active participation in staff meetings and training activities contributes to the collaborative and continuous improvement efforts of our multidisciplinary team. Other: Confidentiality and promptly reporting unusual situations or problems to your supervisor ensures a supportive and secure environment for our clients and caregiver's. Must have a clean driving record. Must pass federal/state required background check And other work duties as assigned.

Job Requirements: Preferred (not required): Certificate from a Medical Assistant Program or Certified Nursing Assistant is preferred. 2+ years' experience is a plus, mental health experience a plus.

Valid California driver's license, and a clean driving history. Recent health screening and TB test. No criminal history, verified by fingerprinting and background check. Excellent communication, organizational skills, and personal qualities of warmth, humor, respect, professionalism, and teamwork. CPR and first aid certification (within 30 days after employment). Proficiency in basic computer applications (Word, Excel, Exym-EHR, other medical databases (employer will provide training)). De-escalation Training certification (provided by ASC).

Ability to remain calm and composed in stressful situations while demonstrating compassion and empathy. Flexibility to adapt to changing schedules and priorities. The job may require driving in various weather conditions and traffic situations. Available to be flexible with the day-to-day activities Adapt to unforeseen expectations, maintain organization within job role and have excellent communication with supervisor/team members.

These requirements are essential in enabling us to deliver empathetic care and support to our clients.

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