IT Field Engineer

4 weeks ago

Phoenix, United States DPR Construction Full time

This position is responsible for providing superior customer service and quality technical support for internal employees as well as external collaborative business partners. The ITFE will primarily support employees located in a regional office and at construction jobsites.

Responsibilities

Interacts in person, via telephone, email, IM, and web interface to assist users Analyze, prioritize, troubleshoot, and resolve technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs Support includes the diagnosing and troubleshooting of the company’s technology, including, but not limited to workstations, mobile devices, client-server applications, cloud application, local and network devices . Installs, troubleshoots and maintains software/equipment/networks at jobsites and assigned regional office. Responsible for scheduling and organizing visits to jobsites and offices in area of responsibility Responsible for creation, tracking, and resolving incidents and tasks in Samanage. Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at jobsites Responsible for maintaining company security through established tools. Involved in company-wide IT projects providing input and deliverables in all phases. Follows ITIL processes for incident and problem management. Documents best practices and known fixes in Samanage knowledge base. Provides IT training during new hire orientations and provisions assets following established best practices. Participates in software installations and upgrades Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization. Takes the initiative to work with other cross functional IT team members to improve the quality of service. Remains current on technology, especially mobility solutions for business needs. Works with jobsite teams to design and implement infrastructure according to company standards Liaison with business project estimators and project managers to plan for jobsite IT needs during preconstruction phase and throughout the project lifecycle. Determine, recommend, procure and execute which products or services best fit the customers’ needs, within DPR standards and following our strategy. Implement and follow jobsite standardization practices. Work with service providers to install and implement jobsite technologies. E.g. Internet circuits Responsible for mobilization and demobilization of IT equipment at jobsites. Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis. Create a positive support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude Flexibility to travel and work after hours or weekends, if needed. Troubleshoot various technical issues as level 1, level 2 or level 3 support Position Requirements

Skills Technically skilled in networking Cisco/Meraki (MX, Router, Switch, VPN), Networking Protocols (DHCP, FTP/SFTP, HTTPS, TCP/IP) Good understanding of wireless connectivity. Experience with Meraki a plus. Able to generate scripts, batch files and command line utilities for automation and workflow. Able to support video conferencing and scheduling hardware/software Experience supporting Dell/HP/Microsoft workstations and peripherals. Experience with Microsoft Intune a plus. Skilled in Microsoft office 365 and supporting diverse applications Ability to react quickly and efficiently to high pressure situations Expert in troubleshooting and root cause analysis Excellent organizational and interpersonal skills. Team player, accepts & seeks feedback Perform quality work within deadlines with or without direct supervision Interact professionally with other employees, customers and suppliers Work effectively as a team contributor on all assignments Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Education AA degree in Computer Science or related field preferred, or equivalent related work experience CompTIA A+ and Network+ preferred CCNA or MCSA certifications a plus Experience 5+ years experience in Technical Support role 2+ years experience in a Field Support role AEC industry experience a plus Work Conditions

Primarily based in a regional office with frequent travel to local jobsites. There may be occasional travel domestically.

#J-18808-Ljbffr

  • Field Engineer

    3 days ago

    Phoenix, United States Skanska USA, Inc. Full time

    Skanska is searching for a dynamic Field Engineer. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear c Field Engineer, Engineer, Field, Project Management, Business Services, Support

  • Field Applications Engineer

    1 month ago

    Phoenix, United States NOCO Full time

    Field Applications Engineer Established in 1914, The NOCO Company designs and creates premium battery chargers, lithium jump starters, and lithium batteries, as well as a wide range of related products and accessories. Through these world class offerings, NOCO® sets the standard in design, performance, and safety.The RoleNOCO is seeking a Field Applications...

  • Field Applications Engineer

    1 month ago

    Phoenix, United States NOCO Full time

    Field Applications Engineer Established in 1914, The NOCO Company designs and creates premium battery chargers, lithium jump starters, and lithium batteries, as well as a wide range of related products and accessories. Through these world class offerings, NOCO® sets the standard in design, performance, and safety.The RoleNOCO is seeking a Field Applications...

  • Field Applications Engineer

    1 month ago

    Phoenix, United States NOCO Full time

    Field Applications Engineer Established in 1914, The NOCO Company designs and creates premium battery chargers, lithium jump starters, and lithium batteries, as well as a wide range of related products and accessories. Through these world class offerings, NOCO® sets the standard in design, performance, and safety.The RoleNOCO is seeking a Field Applications...

  • Field Service Engineer

    2 weeks ago

    Phoenix, United States Prosum Full time

    Field Service EngineerHeavy travel required for the first 6-9 months of employment. Domestic and International. Semiconductor manufacturing experience REQUIRED.Must Haves:Working experience with hand tools (oscilloscope, digital voltmeter, etc.)Comfortable interfacing with customers/clients in person2+ years of professional engineering experience. Hands on...

  • Field Service Engineer

    2 weeks ago

    Phoenix, United States Prosum Full time

    Field Service EngineerHeavy travel required for the first 6-9 months of employment. Domestic and International. Semiconductor manufacturing experience REQUIRED.Must Haves:Working experience with hand tools (oscilloscope, digital voltmeter, etc.)Comfortable interfacing with customers/clients in person2+ years of professional engineering experience. Hands on...

  • Field Service Engineer

    2 weeks ago

    Phoenix, United States Prosum Full time

    Field Service EngineerHeavy travel required for the first 6-9 months of employment. Domestic and International. Semiconductor manufacturing experience REQUIRED.Must Haves:Working experience with hand tools (oscilloscope, digital voltmeter, etc.)Comfortable interfacing with customers/clients in person2+ years of professional engineering experience. Hands on...

  • Field Engineer TravelRemote

    2 weeks ago

    Phoenix, United States Eurofins USA Consumer Product Testing Full time

    Job Description ** POSITION** As a Senior Field Engineer you will conduct on-site Field Evaluations of electrical equipment for compliance to regulatory product safety standards (UL, NFPA, CSA, ANSI, etc.). Perform construction and engineering review of electrical equipment in a multitude of industries (manufacturing, laboratory, medical, commercial, retail,...

  • Field Engineer TravelRemote

    1 month ago

    Phoenix, Arizona, United States Eurofins USA Consumer Product Testing Full time

    Job Description** POSITION**As a Senior Field Engineer you will conduct on-site Field Evaluations of electrical equipment for compliance to regulatory product safety standards (UL, NFPA, CSA, ANSI, etc.). Perform construction and engineering review of electrical equipment in a multitude of industries (manufacturing, laboratory, medical, commercial, retail,...

  • Field Service Engineer

    4 weeks ago

    Phoenix, United States HotFoot Recruiters Full time

    HotFoot Recruiters is in search of a skilled Field Service Engineer for a prestigious high purity water system company in Phoenix, AZ. Position: Field Service Engineer Type: Full-Time, Permanent Location: Phoenix, AZ  Job Responsibilities:    Support AZ technical service center in the generation and execution of service and capital...

  • Field Service Engineer

    1 week ago

    Phoenix, United States SCREEN SPE USA LLC Full time

    Field Service Engineer Responsibilities: Provide onsite support for installation, maintenance, and site support for state-of-the-art semiconductor manufacturing/processing equipment. Evaluate and diagnose problems and make proper repairs. Foll...

  • Right of Way Agent

    2 weeks ago

    Phoenix, United States Coates Field Service Inc Full time

    Job DescriptionJob DescriptionCoates Field Service, Inc. is seeking an experienced Right of Way Agent to support a client’s projects in the Phoenix and Tucson, AZ areas. The successful candidate needs to hold an active Arizona Real Estate License and be experienced in acquiring linear right of way for private landowners, and able to adapt to tight...

  • Construction Field Engineer

    4 weeks ago

    Phoenix, United States JLM Strategic Talent Partners Full time

    WHO IS JLM STRATEGIC TALENT PARTNERS & WHAT IS OUR ROLE We partner with National & International prime contractors to provide them with qualified talent they can trust. We accomplish this by sourcing & vetting high level career seeking candidates in the industry and match them with our partners current open roles. Our objective is to help our general...

  • Field Services Engineer

    6 days ago

    Phoenix, United States PTS Advance Full time

    Field Service Engineer/Technician Locations: Phoenix AZ, or Denver CO Responsibilities Perform Service tasks, identify technical problems and make analysis through remote or onsite activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end...

  • Field Services Engineer

    4 days ago

    Phoenix, United States Infotree Global Solutions Full time

    Responsibilities Performs on-site service and repair of semiconductor processing equipment Troubleshoots equipment problems Maintains records and reports as required Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions Orders and installs parts Responds to emergency service calls as required...

  • Field Services Engineer

    1 week ago

    Phoenix, United States Infotree Global Solutions Full time

    ResponsibilitiesPerforms on-site service and repair of semiconductor processing equipmentTroubleshoots equipment problemsMaintains records and reports as requiredCoordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptionsOrders and installs partsResponds to emergency service calls as requiredInstructs...

  • Field Services Engineer

    1 week ago

    Phoenix, United States Infotree Global Solutions Full time

    ResponsibilitiesPerforms on-site service and repair of semiconductor processing equipmentTroubleshoots equipment problemsMaintains records and reports as requiredCoordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptionsOrders and installs partsResponds to emergency service calls as requiredInstructs...

  • Field Services Engineer

    1 week ago

    Phoenix, United States PTS Advance Full time

    Field Service Engineer/TechnicianLocations: Phoenix AZ, or Denver COResponsibilitiesPerform Service tasks, identify technical problems and make analysis through remote or onsite activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of...

  • Field Services Engineer

    7 days ago

    Phoenix, United States PTS Advance Full time

    Field Service Engineer/Technician Locations: Phoenix AZ, or Denver CO Make sure to apply with all the requested information, as laid out in the job overview below. Responsibilities Perform Service tasks, identify technical problems and make analysis through remote or onsite activity in any Service categories (installation and commissioning, maintenance,...

  • Field Services Engineer

    1 week ago

    Phoenix, United States PTS Advance Full time

    Field Service Engineer/TechnicianLocations: Phoenix AZ, or Denver COResponsibilitiesPerform Service tasks, identify technical problems and make analysis through remote or onsite activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of...