(Overnight) IT Operations Tech
2 weeks ago
IT Operations Tech II
The IT Operations Tech Il is responsible for monitoring company IT for interruptions and performing known IT administration tasks to ensure the availability of our IT Services. An IT Ops Tech II understands most of the procedures and tools used by the team and how to work complex tasks that may be new. They know Company IT Service priorities and work independently to ensure our goals are achieved.
Essential Duties and Qualifications
Provides daily operations support and maintenance for IT Services
Manages War Rooms as necessary to resolve high-priority incidents
Ensure quality of tickets and timely resolution of incidents in the Operations queue
Manage and appropriately process incoming communications
Independently resolves and can identify when escalation is required
Maintains a positive and professional manner
Continually strives to improve skills and maintain current company IT knowledge
Provide training to others
Reviews and develops knowledge articles to support the teams work
Collaborates with other teams on issues and project work
Identifies areas for improvement and provides constructive solutions
Applies intermediate knowledge of core IT components and protocols such as Servers, routers, switches, AD, DNS, TCP, firewalls, browsers, and web services in solving incidents
Other duties as assigned
Qualifications
Ability to learn and apply new skills with minimal supervision
Demonstrate a good understanding of Networking, Servers, Cloud or other IT discipline
Shows strong logic and problem-solving skills.
Demonstrates the ability to deliver positive outcomes in stressful situations.
Ability to collaborate and lead a group in solving a problem
Understanding of industry-standard IT best practices and technologies
3+ years of IT Operations experience in 24x7 IOC, NOC, or SOC or other IT Administration role
Strong customer service mindset
Ability to target communication to audience; technical, business, or client
Excellent communication skills
Preferred Skills and Experiences
Advanced experience in at least one area of ITIL, DevOps, Agile, Cloud, or other Infrastructure discipline
Experience with Monitoring, Observability, and Log Analysis Platforms
Experience in at least one scripting language
Customer-facing IT service desk experience
IT related certifications and training
Financial industry experience
#5966
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